Enterprise Citrix Administrator

IT Data Center Svcs General

Full Time

88192BR

Job Summary

The Enterprise Citrix Administrator plays a crucial role in Platform Services within Infrastructure Services, specializing in managing and optimizing Citrix environment. This role is accountable for the design, implementation, and maintenance of Citrix systems publish virtual applications and desktops. The Enterprise Citrix Administrator will ensure these systems are secure, reliable, and aligned with UCSF business goals and IT standards. The Enterprise Citrix Administrator will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of UCSF's academic mission. This team member will advance the UCSF's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF's vision while modeling UCSF's culture and values.

The final salary and offer components are subject to additional approvals based on UC policy. Placement within the salary range is dependent on a number of factors, including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be governed by the rules in the collective bargaining agreement. The current annual salary range for this position is $113,800 $242,800, with a target entry point at $139,911. Please note that certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including systems, databases, and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages enterprise databases, Oracle, SQL, and other defined databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not just for the smooth operation of the University's technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomes.

Required Qualifications

• High school diploma or GED.
• Three or more years of experience in one or more of the following fields: Citrix administration, including Citrix Virtual Apps or Citrix Desktop.
  Demonstrated successful experience in information technology, platform services, or Epic Client Systems.
  Thorough knowledge of Citrix virtual apps and desktop administration. Thorough knowledge of Citrix systems. Skilled in configuring, managing, and troubleshooting Citrix environments to ensure optimal performance and availability.
  Strong customer service skills. Ability to triage and escalate to supervisors and/or other teams for resolution.
  Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
  Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers. Required
  Strong organizational skills and is able to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
  Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity.
  Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment.

Preferred Qualifications

• Experience with Epic Client Systems Administration.
• Knowledge of network architectures, including WAN, LAN, and cloud network technologies, as well as security protocols and firewall configurations.
• Awareness of IT compliance requirements, including
• Ability to automate routine tasks using scripting languages such as PowerShell, Python, or Bash.

License/Certification

Certifications - preferred:

• Citrix Certified Associate - App Delivery and Security (CCA-AppDS)
• Citrix Certified Associate - Virtualization (CCA-V)
• Epic Client Systems Administrator

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

000520 SYS ADM 4

Job Category

Clinical Systems / IT Professionals, Professional (Non-Clinical), Support Services, Technical & Technologist

Bargaining Unit

University Professional Technical Employees - Technical Unit (UPTE-TX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Fully Remote

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F / 8-5 / On-Call when needed