Mortgage Sales Representative

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Job Summary:

The Mortgage Sales Representative provides existing and potential members with excellent service throughout the mortgage sales process. Representatives communicate with members and Mortgage Loan Officers across channels to assess the needs and propose and implement a solution to ensure applications are completed in a timely, accurate and compliant manner, engaging Mortgage Loan Officers as needed in pursuit of resolution.

Essential Functions, Duties, and Responsibilities:

• Processes incoming leads to interview and counsel borrowers to determine a suitable real estate loan product.
• Assigns appropriate leads and applications to Mortgage Loan Officers for follow-up.
• Responds to member communications via phone, email, and Customer Relationship (CRM) tool.
• Assists with day-to-day loan origination system support to Mortgage Loan Officers.
• Assists Mortgage Loan Officers with collecting needed conditions, documentation, and information.
• Makes outbound onboarding calls to welcome new credit union members.

Qualifications:

• Two years consumer and/or mortgage lending products/services experience; or equivalent combination of education and experience required.
• Ability to secure MLO designation required.
• Knowledge of first mortgage regulations and guidelines preferred.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.