Advocacy Services Supervisor (Social Services Supervisor)

This position includes a signing bonus of $2,500 (full-time) for new county hires.

Fairfax County Department of Family Services Domestic and Sexual Violence Services (DSVS) is seeking a highly motivated, mission driven leader to join our team as we continue to operationalize our strategic plan, operate at the highest standards of practice, and measure impact through data. DSVS works with communities to transform society's response to domestic violence, sexual violence, human trafficking and stalking by challenging oppression, collaborating to inform policy, and providing all persons impacted by violence with equitable access to trauma informed support, advocacy education, and a space for healing. We invite you to learn more about DFS and its Mission, Vision, and Values. Plus, check out the Top 5 Reasons to Work with the Fairfax County Domestic and Sexual Violence Services Division.

ABOUT THIS POSITION:
The Advocacy Services Supervisor is a leadership position with the Division of Domestic and Sexual Violence Services (DSVS). It is responsible for leading a unit of advocates who provide direct services to families experiencing domestic and sexual violence, stalking and human sex trafficking. Under general guidance of the Advocacy Services Program Manager, performs the following duties and responsibilities:

• Plans and assigns work to staff, monitors case outcomes, and promotes best practice in the provision of services
• Reviews referrals, assigns cases, and plans caseloads, ensuring equity throughout
• Reviews staff documentation on client contacts and interventions for compliance with local, state, and federal standards and professional ethical guidelines
• Ensures administrative accountability through review and monitoring of client case files
• Communicates performance expectations and monitors performance
• Prepares and conducts formal and informal performance feedback and evaluations
• Addresses performance and/or disciplinary concerns
• Assesses staff training needs and provides or arranges training necessary to develop skills and knowledge
• Manages follow-up for the Lethality Assessment Protocol (LAP) line
• Engages in continuing education to stay current with evidenced-based and informed practices, and knowledgeable about trends in the field of domestic and sexual violence, stalking, and human trafficking
• Hires new Advocacy Services team members including updating position description, advertising positions, selecting and interviewing job applicants, and making hiring recommendations
• Approves and monitors expenditures for Advocacy Services consistent with the program's budget
• Manages the Domestic Violence Action Center (DVAC) in accordance with established procedures
• Tracks, monitors, and evaluates both team and program's outcomes
• Prepares or oversees and submits statistical reports documenting the work of the team in relation to case activity and/or grant
• Develops staffing schedule, and approves time records, requests for leave, and mileage reimbursement
• Provides oversight for required telephony and data systems
• Ensures accurate and timely data entry as well as appropriate retention and disposition
• Participates on intra and interagency work groups, supervisory teams, and other teams as identified
• Establishes and maintains relationships with community-based service providers
• In conjunction with Division Management, develops policies, protocols, and programs that best meet the needs of clients and the community
• Provides coverage for 24-hour crisis lines, on a rotational basis, and is available to staff after hours, including evenings and weekends
• Performs other duties as assigned to carry out the mission of DFS and DSVS

• Provides leadership and oversight of human services programs and/or activities;
• Develops and provides oversight of program goals and work plans and assures the quality provision of services;
• Interprets and implements federal, state, county and department policies and procedures;
• Ensures quality business practices in program implementation and service delivery;
• Provides oversight to evaluation of service delivery and program satisfaction surveys;
• Continually evaluates and improves program effectiveness.
• Seeks and shares information about national, state and local initiatives for application to the program;
• Establishes and maintains relationships and partnerships with community organizations and other human service agencies;
• Develops and maintains knowledge of community needs and assists with the development and delivery of services to meet identified needs;
• Manages the program budget to ensure effective use of agency resources to achieve program outcomes;
• Monitors program expenditures and performance measures and recommends adjustments or modifications to assist with achievement of desired outcomes;
• Monitors service delivery, expenditures and outcomes provided through contracted services;
• Develops and maintains an appropriately balanced and culturally diverse staff assuring responsiveness to the diversity of the client population and the community;
• Provides opportunities for staff initiative and development;
• Supports and improves ability of program staff to provide services by employing strategies to access needed resources, changing or establishing policies and procedures, and raising issues to senior management for decisions or approvals;
• Stays current on the use of technology to improve program management and service delivery.

• Ability to conduct quality improvement to include identification, analyzing, managing, and reporting key performance indicators that enhance programmatic and divisional outcomes;
• Ability to maintain professional ethics and confidentiality of client information;
• Progressive experience establishing, developing, and maintaining partnerships with individuals and organizations that enhance the coordinated community response for intimate partner abuse intervention;
• Extensive knowledge of dynamics and nuances of domestic and sexual violence, human trafficking and stalking;
• Ability to successfully work with community leaders, community-based, non-profit and governmental organizations including legal services, law enforcement, and the courts;
• Ability to navigate through and make decisions in stressful and crisis situations;
• Knowledge of current social service trends and methods/approaches to address them;
• Knowledge of strategic planning;
• Knowledge of budgeting;
• Knowledge of contract services policies and practices;
• Knowledge of human resources policies and practices;
• Knowledge of performance management;
• Thorough knowledge of federal, state and county regulations and guidelines relating to the assigned area of specialization and the ability to accurately apply, interpret and administer them;
• Ability to solve problems and resolve conflicts;
• Ability to develop and implement creative approaches to address needs;
• Ability to communicate clearly and concisely, both orally and in writing;
• Ability to establish and maintain effective working relationships with a variety of individuals;
• Ability to collaborate across organizational boundaries to find common ground with a widening range of stakeholders;
• Ability to develop professional networks with individuals and groups, both internal and external to the organization;
• Ability to work with a personal computer and multiple software applications.

MINIMUM QUALIFICATIONS:
Minimum of a bachelor's degree in a human services field OR minimum of a bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check and driving record check.

BONUS ELIGIBILITY:
Positions within this classification that are general merit may be eligible for a one-time hiring incentive bonus for new county employees only. This bonus program requires a signed payback agreement between the department and employee.

• Master's Degree in Social Work
• Four (4) years of increasingly responsible, directly-related professional experience in the social services or human services field.
• At least two (2) years of supervisory experience.
• At least three (3) years of full-time equivalent experience working with victims of domestic violence, sexual violence, stalking and/or human trafficking.
• At least three (3) years of experience working in the victim advocacy field.
• At least three (3) years of experience providing crisis intervention or advocacy services to individuals impacted by domestic and sexual violence.
• Experience working with a diverse multicultural population.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.