Resident Services Coordinator

Join our team at Amira Roseville Apartments as our Resident Services Coordinator! The Resident Services Coordinator is responsible for assisting in planning, coordinating, implementing, and directing a wide and varied scope of activities and programming which meet the emotional, intellectual, vocational, social, physical, and environmental needs of the resident population.

Benefits:

• 401(k) Match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Vacation and Sick Time
• Paid Holidays and Floating Holidays
• DailyPay

Resident Services Coordinator Responsibilities:

Resident Experience:

• Assist the Resident Experience Coordinator in planning, coordinating, implementing, and directing a balanced and engaging activity program with the intent of including all residents in areas of programming and activities of their preference.
• Assist with the operation of the Community's library, craft area and woodshop and other activity and common spaces as needed.
• Assist the Resident Experience Coordinator in coordinating and contracting with lecturers, vendors, performers, etc. who can provide programming and events for residents as needed.
• Lead and attend resident functions, which may take place outside of normal business hours
• Serve as a resource person to residents as needed.
• Post and distribute information and material regarding events, programs, activities, etc. as needed.

Resident Services:

• Greet prospects and residents as they enter the office/leasing area and ensure the comfort of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes calls to the appropriate team member for assistance and assist with completed service request call backs as necessary.
• Distribution of all communication throughout the building (both to residents' homes and to signage throughout)
• Record maintenance requests and communicate all significant maintenance issues to the Community Manager.
• Assist with planning, scheduling, preparation, leading and implementation of any resident or marketing functions throughout the year.

Accounting & Accounts Payable:

• Move in new residents and move out former residents on property management system and communicate such information to Great Lakes Management Company (GLMC) Accounting.
• Assist in ensuring that the site's property management system matches the information maintained and generated by GLMC Accounting.

Leasing:

• Maintain current knowledge regarding apartment floor plans, availability, rates, leasing specials and features.
• Conduct leasing tours of property.
• Assist the Community Manager in monitoring client files to ensure that the staff is quickly processing the application and lease signing.
• Communicate move in and out schedules, lease singing appointments, etc. with the remainder of the site staff.

Resident Services Coordinator Qualifications:

• High School Diploma or equivalent required; some college preferred.
• Property management, leasing, customer service and/or supervisory experience preferred.
• Working knowledge of Microsoft applications Word, Outlook, and Excel.
• Knowledge of basic property management accounting practices and procedures.
• Knowledge of basic building maintenance, landscaping and grounds and housekeeping practices and procedures.
• Possess the ability to interact tactfully with residents, staff, owners, other management personnel, corporate representatives, vendors, and the general public.
• Must possess a valid driver's license, acceptable driving record and access to a vehicle and the state-mandated level of automobile insurance.