Hardware Reliability Specialist, Gateway Test (Starlink)

HARDWARE RELIABILITY SPECIALIST, GATEWAY TEST (STARLINK)

As a member of the Starlink Production Reliability team, you will play a critical role in ensuring the reliability and quality of our Starlink user terminal products by developing proactive reliability strategies and software tools and performing in-depth failure analysis and root cause investigations. Your work will have a direct impact on the success of Starlink's high volume manufacturing and the overall reliability of the Starlink system.

RESPONSIBILITIES:

• Operate and maintain Gateway production test systems at rate while troubleshooting errors via logs and telemetry.
• Support production, engineering, and qualification tests including setup, dry runs, and in-situ fixes.
• Investigate root causes of equipment failures, implement permanent resolutions (software/hardware), and introduce new configurations.
• Design or repair fixtures, tooling, and shop aids while optimizing design, processes, safety, and floor for better yield, performance, and cost.
• Perform detailed failure analysis on hardware and PCBA using schematics, equipment, and inspection processes.
• Collaborate with design, manufacturing, quality, and test teams to improve product reliability and manufacturing processes.
• Monitor yield rates and quality metrics, drive corrective actions, and conduct environmental tests (thermal, vibration, HALT/HASS, TVAC).
• Provide guidance to production and field operations while maintaining documentation of findings, results, and actions.
• Evaluate safety risks in test designs collaboratively with engineers and enforce safety requirements for test setups.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 2+ years of experience in engineering, reliability, manufacturing, or quality field

PREFERRED SKILLS AND EXPERIENCE:

• Demonstrated capability to think creatively and solve complex problems with little to no supervision on schedule as an individual or as a member of an integrated team
• Bachelor's degree in an engineering or STEM discipline
• Capable of concisely communicating status and needed action, often urgently, to your supervisor and other management levels
• Good written, oral, presentation, and documentation skills
• Experience reading engineering drawings, including electrical PCBA schematics and mechanical tolerance stacking
• Experience with hands-on defect management and investigation of a high-paced production environment
• Experience with MS Excel, SQL, Python, process flow mapping, warehouse management systems, process failure mode and effects analysis (PFMEA)
• Experience with machine learning and predictive modeling, particularly in the context of reliability engineering
• Understanding of statistical process control, design of experiments, and reliability life modeling
• Proficiency in programming languages such as Python, R, or SQL, and experience with data visualization tools such as Grafana
• Proficiency with electrical debugging tools such as oscilloscopes
• Familiarity with electrical engineering principles, including circuit schematics, analog and digital signals, radio frequency electromagnetics, wireless digital communications, and semiconductors

ADDITIONAL REQUIREMENTS:

• Must be willing to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Must be able to lift up to 25 lbs. unassisted and stand for long periods of time, as required by the production environment
• Willing to work overtime and weekends as needed.