IT Support Specialist

Aleron
United States, Arizona, Mesa
Mar 17, 2026
Description The IT Support Specialist provides day-to-day technical support for employees by installing, maintaining, and troubleshooting computer systems, hardware, software, and network access. This role helps ensure reliable system performance, secure user access, and efficient operation of IT infrastructure across the organization. Location: Pheonix, AZ Duration: Fulltime Pay Range: Up to $75k depending on experience Primary Responsibilities: Install, configure, and maintain desktop and laptop computers, monitors, printers, and peripherals Provide technical support to users for hardware, software, and connectivity issues Set up and manage user accounts, permissions, and access rights Monitor system performance and troubleshoot issues related to servers and network infrastructure Support onboarding/offboarding by provisioning and deactivating employee system access Maintain antivirus protection, patches, and system updates Assist with server maintenance, backups, and recovery procedures Document support requests, resolutions, and system configurations Coordinate with vendors and internal teams to resolve technical issues Maintain inventory of IT equipment and software licenses Support security policies and ensure compliance with company standards Job Requirements Required Skills / Qualifications: 2-5 years of IT support experience 2+ years of experience supporting Windows environments 2+ years of experience with Active Directory and user access management 2+ years of experience in networking (TCP/IP, DNS, DHCP) 2+ years of experience supporting Microsoft 365 or similar collaboration platforms Preferred Skills / Qualifications: Any work experience in Solar Module manufacturing plant, a plus but not required Mac support experience is a plus After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply