Pathway of Hope Case Manager and Program Assistant

Position Summary: The Pathway of Hope Case Manager & Program Assistant is a full-time, hybrid role responsible for providing strengths-based, client-centered case management to families enrolled in Pathway of Hope while also supporting community center programming. This position works collaboratively with the Pathway of Hope Regional Coordinator to coordinate services and address identified family needs using a holistic approach.

Essential Responsibilities:

Pathway of Hope Case Manager

• Deliver the full range of Pathway of Hope individualized services for 5 to 8 families annually.
• Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines.
• Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
• Conduct goal setting steps with participants formulating change-oriented action plans.
• Conduct follow-up case management meetings with participants.
• Refer participants to internal and/or external services designed to address identified goals.
• Monitor and track participants progress in goal attainment on the action plans.
• Develop plans to address transition needs and ongoing documentation of progress.
• Enter all required family demographic and outcome data in the SIMS electronic data management system in a timely and accurate manner.
• Develop and promote Pathway of Hope services to individuals receiving services at the local site and community organizations.
• Approach participants with an open and professional stance, recognizing their strengths and treating them as collaborative partners in the helping process.
• Completes all intake and required assessments; Enters all corresponding documentation in a timely fashion within the required SIMS data entry format
• In response to the Action Plan, coordinate referrals and participant linkage to internal and/or external resources that will facilitate successful achievement of identified goals.
• Address completion requirements early in the engagement process to fully educate participants on all services available and facilitate successful transition and closure. Inform participants of the plan to monitor their progress after successful completion.

Program Assistant

• Responsible for the care and well-being of program participants
• Identify and meet individual program participant needs
• Provide friendly hospitality to those we serve
• Recognize and provide opportunities for group interaction, problem solving, and decision making
• Guide group or individuals in activity plans
• Carry out established role in enforcing facility safety regulations and implementing emergency procedures
• Assists with maintaining the facility such as set-up and clean-up for activities and events, as necessary
• Perform other duties as assigned

Qualifications:

Education/Experience:

• Bachelor's degree in human services field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 1+ year related work experience

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Proficient in Microsoft Office 365
• Basic knowledge of Teams/SharePoint
• Proficient in SIMS (ServicePoint) software within 90 days

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed