Remote New

Client Success Manager - Healthcare

MultiPlan
United States
Feb 23, 2026
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: The Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our key healthcare clients. This role will assist in managing key client relationship, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a basic understanding of the healthtech industry, strong communication skills, and a proactive approach to learning and problem-solving. JOB ROLES AND RESPONSIBILITIES: Client Relationship Management: Build and maintain strong relationships with stakeholders across healthcare organizations, serving as a trusted point of contact. Onboarding & Adoption: Support new client onboarding and training, ensuring effective use and ongoing adoption of our technology solutions. Performance & Insights: Monitor client performance metrics and usage data to identify trends, risks, and opportunities for improvement. Issue Management: Coordinate timely resolution of client issues and escalations by partnering closely with internal teams. Client Advocacy: Gather and communicate client feedback to product and operational teams to inform enhancements and roadmap priorities. Reporting: Prepare and present regular updates on client status, performance, and satisfaction to internal and external stakeholders. Process Improvement: Contribute to developing best practices, tools, and processes that elevate the overall client experience. Business & Market Insight: Identify customer needs and expectations, monitor competitive dynamics, and collaborate with clients on tailored strategies. Cross Functional Collaboration: Work seamlessly across departments to ensure alignment and deliver a cohesive client experience. Compliance: Ensure adherence to HIPAA and internal data protection standards; this role is designated as High Risk due to PHI exposure. Values & Flexibility: Demonstrate commitment to the Company's core values and perform additional duties as needed to support organizational goals.