Inside Rental Manager I

This position serves as an Inside Rental Manager I for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Manager plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Supports and builds strong relationships with co-workers to include Outside Sales Team, Rental Representatives and Product Support Staff.
• Builds strong relationships with customers focusing on long-term mutual growth and being a dependable partner.
• Supervise and evaluate the job performance of Inside Rental Representatives and Transport Drivers Assigned to rental.
• Ensure compliance of corporate policies; monitor all phases of the Rental Services department's operations, performance and customer satisfaction at the branch.
• Perform employee evaluations and ensure proper administration of wages and salaries.
• Achieve rental operational goals including CRM, invoice accuracy, assigned training Benchmarks - CRM Goals, Invoice accuracy, complete assigned training.
• Plan and act to grow the business through outbound and inbound calls and maintain required phone logs.
• Rent equipment or arrange for provision of service to customer.
• Prepare rental forms and contracts; obtain customer signature and other information as required.
• Maintain daily and monthly contract files.
• Compute charges based on rental or service rate.
• Explain rental fees and provide information about rented items, such as basic operation or description.
• Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
• Recommend items that meet customers' needs by discussing their requirements and suggesting the most suitable and safe equipment for the application.
• Promote add-on rental equipment for appropriate applications.
• Act as a resource of information to customers concerning related equipment and services available in the local market area.
• Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
• Reserve items for the requested time and maintain rental reservation list.
• Update/call on the overdue list daily.
• Clean the showroom and equipment, arrange showroom displays, and keep the shelves organized, stocked, and clean.
• Resolve customer problems and invoicing problems.
• Keep current on knowledge of competitive pricing and trends.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisors.
• Attend department and store safety meetings.
• Other duties as assigned.

• High school diploma required; college degree preferred.
• Previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered.
• Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
• Excellent verbal/written and interpersonal communication skills.
• Ability to work with all levels of employees, management and customers in a positive, professional and effective way.
• Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market preferred.
• Proficiency with Microsoft Office. Ability to use in-house computer systems - with training.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Strong creativity and problem-solving skills.
• Strong understanding of usage and application of all rental equipment and services offered.
• Thorough knowledge of "common" equipment failure problems and how to resolve them.
• Must recognize the difference between similar products and the advantages/disadvantages of particular applications.
• Must have working knowledge of construction phases to properly advise on applications.
• Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position.
• Possess high energy, strong self-motivation and excellent work ethic.
• Possess an unwavering commitment to service excellence.

Working Conditions

• The physical environment requires the employee to work primarily inside but will also require some work outside in heat/cold, wet/humid, and dry/arid conditions.
• Requires employee to be physically present on job site.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.