New 
Front Desk Agent
 Solitude Mountain Resort | |
life insurance, 401(k)
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| 12000 South Big Cottonwood Canyon Road (Show on map) | |
 Feb 21, 2026 | |
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Seasonal
JOB TITLE: Front Desk Agent DIVISION: Lodging REPORTS TO: Front of House Manager LOCATION: Solitude Resort Lodging / The Inn at Solitude CLASSIFICATION: Full Time / Seasonal / Hourly POSITION: Solitude Mountain Resort is seeking a friendly, professional, and service-oriented Front Desk Agent to join our lodging team. This position is responsible for managing front desk operations, providing exceptional guest and homeowner service, and ensuring a welcoming and efficient experience for all guest and visitors. As the first point of contact, the Front Desk Agent plays a vital role in representing the resort and creating a positive first impression. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to delivering outstanding hospitality. We are excited to grow our team and offer employees access to the unique perks and benefits that come with being part of the Solitude Mountain Resort family. SPECIFIC JOB REQUIREMENTS: * Previous guest service experience preferred * Dedication to delivering the highest level of guest service * Excellent verbal and written communication as well as problem-solving skills * Attention to detail * Basic accounting skills * Willing to work flexible work schedules that may include holidays and weekends * Capable of standing for extended periods of time * The ability to work independently, without supervision * The ability to multitask- prioritize and address issues accordingly * Intermediate computer navigation skills, use of office suites, and the ability to learn/navigate new software Must be 21+ with clean driving record. JOB DUTIES AND RESPONSIBILITIES: * Provide exceptional guest service * Process arrivals and departures while assisting with guest accounting * Receive inbound and in-house phone calls, booking reservations and assisting with interdepartmental questions * Respond to guest requests in a timely manner * Respond to lodging, guest folio, and general inquiries via email promptly * Log all maintenance items/requests and follow up on completion, assisting when appropriate * Prepare various daily reports- occupancy, arrival, departure, etc. * Assist with shoveling snow as needed in the front desk general area * Prepare and maintain lobby coffee service * Light housekeeping- assist with keeping lobby and back areas clean * Assist guests when needed with bell service and valet Perks of Working Here: Work & Play in the Mountains:
Benefits:
Other Perks:
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