Vehicle Operations Logistics Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Vehicle Operations Logistics Specialist.
Location(s): Bordentown, NJ.

Position Summary:

• The Vehicle Operations Logistics Specialist is responsible for coordinating and managing the transportation of customer vehicles within an assigned region.
• This role ensures accurate order processing, proactive carrier follow-up, and strong collaboration with internal teams to support efficient vehicle movement and margin performance.

• Make real-time outbound phone calls via recorded line to verify vehicle status with pickup locations.
• Build strong working relationships with auction commercial teams and regional management.
• Communicate effectively using recorded phone systems and professional email correspondence.
• Manage shared and regional email inboxes for multiple locations.
• Enter manual orders and process system-generated orders (AS400 platform).
• Manage escalated client VIN issues in collaboration with peers and transportation agents.
• Monitor transportation holds and verification delays.
• Negotiate dispatch terms with carriers and apply sales tactics to optimize margin.
• Take action within AutoIMS for transportation delay holds, cancellations, and ETA updates.
• Follow up daily with carriers regarding multiple VIN shipments.
• Process transportation fees and assessorial charges accurately.
• Request hold harmless agreements and release documentation.
• Investigate carrier kickbacks and coordinate re-dispatch of vehicles.
• Hold carriers accountable to agreed transportation plans.
• Develop and manage vendor corrective action plans.
• Monitor order entry failures and resolve discrepancies.
• Track and understand margin performance relative to role expectations.
• Correct and maintain master data files for location accuracy.
• Analyze performance metrics for clients and vendors.
• Prepare and present transportation performance reports for senior leadership.
• Compile and generate vehicle transportation data reports.
• Perform additional duties as assigned.

• 1-3 years of administrative experience (automotive industry experience preferred).
• Proficiency in Microsoft Excel, Outlook, and Word.
• Ability to work independently in a matrixed environment.
• Strong customer service and multitasking abilities.
• High attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Ability to operate with urgency in a fast-paced environment.
• High School Diploma or equivalent.
• Valid Driver's License.
• Ability to pass a background check and drug screening.

• Some college education.
• 1+ year of experience in transportation or automotive auction operations.
• 1+ year of experience in sales or a call center environment.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.