Services Customer Care Representative

Services Customer Care Representative

Delivering Exceptional Customer Care Through Precision, Ownership, and Service Excellence?

Do you enjoy being the trusted point of contact who keeps customers informed, supported, and satisfied?

Partner with the Best

Baker Hughes stands as a leading global energy technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future.

Fuel Your Passion

As part of Waygate Technologies, the Services Customer Care Representative plays a critical role in ensuring seamless, highquality support for customers across service and spareparts operations. You will be contributing to a customerfocused environment that values accuracy, responsiveness, and operational excellence. By managing inquiries, quotations, returns, and order processes, you will help strengthen customer satisfaction and uphold the integrity and compliance standards that define Baker Hughes.

As a Services Customer Care Representative, You Will Be:

• Serving as the primary point of contact for service inquiries, returns, quotations, and orders while responding promptly via phone and email

• Coordinating equipment receipt, validating customer purchase orders, and communicating repair timelines and cost expectations

• Monitoring and owning customer care performance metrics, including return status, purchase orders, complaints, routing steps, and billing documentation

• Acting as the firstlevel contact for customer concerns and ensuring professional, effective issue resolution

• Ensuring accuracy and compliance in quotations, order entry, RMAs, pastdues, and dispute resolution activities

• Maintaining a strong customerquality focus by reviewing Customer Experience (CX) feedback and driving corrective actions

• Collaborating with Services, Sales, Supply Chain, Service, and Commercial Operations teams to deliver highquality quotations and clean orders

• Supporting continuous improvement initiatives to enhance operational performance within Customer Care

• Escalating critical operational issues and seeking guidance from the team leader when needed

• Participating in regional customer care meetings and contributing insights on performance and key issues

• Ensuring all activities comply with Baker Hughes integrity and compliance policies

To Be Successful in This Role, You Will:

• Have a proactive, positive mindset with strong attention to detail and commitment to continuous improvement

• Have a college degree

• Have excellent interpersonal and communication skills for both internal and external interactions

• Have working knowledge of InquirytoOrder (ITO) and OrdertoDelivery (OTD) cycles within ERP and quotation systems

• Have experience in demanding customer service environments; prior customer care experience preferred

• Have confidence in decisionmaking and the ability to represent the function professionally

• Have a balanced focus on external customer needs and internal process requirements

• Have fluency in English

• Have technical proficiency in SAP (ERP), Salesforce.com (case management), and Microsoft Office Suite

Work in a Way That Works for You

We recognize that everyone is different and that the way in which people want to work and deliver at their best varies. In this role, we can offer the following flexible working patterns:

• Working flexible hours - adjusting your schedule to support productivity and worklife balance.

Working With Us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their authentic selves to work. We invest in the health and wellbeing of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for You

Our inventions have revolutionized energy for over a century. To continue shaping the future, we reward those who embrace change with a package that reflects how much we value their contributions. You can expect:

• Contemporary worklife balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.