New

Head of Infrastructure Architecture

JLL
parental leave, paid time off, 401(k)
United States, Maryland, Baltimore
500 East Pratt Street (Show on map)
Feb 21, 2026
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Head of Infrastructure Architecture Firm Overview For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.8 billion and operations in over 80 countries around the world, our more than 108,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. The Opportunity We are seeking an experienced Head of Infrastructure Architecture, reporting to the Head of Infrastructure and Operations. As a senior role in the infrastructure and operations (I&O) function within IT, this individual is responsible for designing and influencing future-fit infrastructure and organization for JLL, enabling resilient and adaptable IT I&O operations across the enterprise. The head of I&O brings experience, knowledge, and future vision for transforming the I&O function, including its strategy, operating model, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities. As a key member of the senior IT leadership team, this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. This individual is expected to support the Head of I&O, the peer I&O functions, Application Development, Security, and GRC (Governance, Risk and Compliance) by designing solutions that align to the enterprise architecture framework and roadmap. He or she will also serve on IT planning and policymaking committees and will drive the development and adoption of enterprise technology standards, governance processes and performance metrics. This leader will also be responsible to design and delivery key cross function initiatives. Key Responsibilities Top Level Responsibilities Manage a cross functional team of Infrastructure & Operations Architects. Solid reporting lines as well as matrixed Drive collaboration and alignment with Engineering and I&O Leads Comprehensive oversight of I&O technology stack Single point of contact for core vertical (ex: Azure) tech verticals and horizontals (ex: database) Prioritize overall technology improvements for I&O Level 3 support of Infrastructure and Applications Create and execute strategy: Create and communicate a pioneering vision for Infrastructure Architecture, including the value proposition in digital transformation, optimization of cloud and adoption of innovative technologies, such as generative AI. Design, optimize, redesign, and for key initiatives, deliver operating models for I&O platforms and services: Streamline service management practices, enable a compelling digital employee experience and improve the value the enterprise receives from infrastructure platforms and services. Champion innovation. Successfully influence key stakeholder groups without direct authority of their roadmaps. Take advantage of breakthrough technologies by embracing generative, automation and observability. Manage and optimize cloud environment: Create and influence strategies for cloud, edge and on-premises infrastructure, and maximize the value the enterprise receives from investments in cloud services. Develop and engage talent: Create future-proofing talent strategies to develop, upskill, and retain an adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culture build soft skills and improve the employee experience. Achieve operational excellence: Modernize to a cost-optimized, on-time, and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives. Build resilient platforms to power business growth. Drive and communicate outcomes: Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders. Define, Measure and Drive Success: Work maniacally to define and more importantly, monitor, report and improve the value of Architecture and I&O, including objectives, metrics and KPIs, and track outcomes against goals, such as reducing risk and optimizing cost. o Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results. o Continuously evaluates the business value of I&O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results Leadership Requirements Strategic Vision: Has a clear strategic vision, with the ability to develop and communicate an Infrastructure Architecture vision that inspires and motivates staff and aligns with the I&O and business strategy. Outstanding Communication: Be the technical voice of I&O. Exceptional communication skills and ability to effectively communicate complex concepts to various audiences, including board members, executives, technical teams, and non-technical staff; aptitude to facilitate collaboration and build relationships across business lines is critical. Able to articulate architecture's approach to risk taking to nontechnical audiences in a way that increases sponsorship and support for I&O's endeavors. Business Acumen and Subject Matter Expertise: Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units. Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them Agent of Change: Skilled at driving cultural change; Evangelizing and implementing transformational initiatives where the target state included Enterprise Service Management. Agile, DevOps, SRE, cloud adoption at scale. Able to consolidate operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility Team Leadership: Successful history of building and leading diverse teams; including fostering a collaborative, inclusive, and innovative work environment, as well as providing mentorship and professional development opportunities. Risk Management: Possess an appropriate understanding of risk management principles and methodologies; ability to assess and prioritize risks effectively, develop risk mitigation strategies, and ensure that in-placed controls are aligned with governance and policy requirements. Continuous Learning: Committed to continuous learning and staying up to date with the latest trends, technologies, and threats in the field of I&O. This includes obtaining relevant certifications, attending conferences, and actively participating in industry forums and networks. Ethical: Adheres to the highest ethical standards and demonstrates integrity by instilling a strong culture of ethical behavior within the I&O function and across JLL. Additional Requirements Bachelor's degree in science, Engineering; Master's degree preferred 10+ years of experience in IT infrastructure and operations management, with at least 5 years in an Architect and Senior leadership role in a technical capacity in the ESM, Cloud, Advanced network and Database disciplines. Strong knowledge of current and emerging technologies, including cloud computing, virtualization, network architecture, protocols and technologies, with an understanding of related IT security strategies Experience with ITIL framework and IT service management best practices * Strategic thinker with a proven track record of implementing large-scale IT initiatives * Strong analytical and problem-solving abilities Industry certifications (e.g., CISSP, CISM, ITIL) are a plus Experience as a collaborative and influential leader instilling confidence among stakeholders in FORTUNE 500 environments. Established reputation as a bold thinking, progressive executive exhibiting strong levels of insight and exceeding stakeholder's expectations. Transformational leader who leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth. JLL is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 235,000.00 - 293,800.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Baltimore, MD If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. 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