Hot side / Cold side Commercial Kitchen Equipment Associate Service Technician

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Service Technician, Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

POSITION SUMMARY:

• The Associate Service Technician reports to the Service Manager
• Located in Duluth, GA
• Field Based - Full Time

The Associate Service Technician - Hot Side is an entry-level field technician responsible for supporting the maintenance, and repair of commercial cooking equipment. Working under the guidance of senior technicians and service leadership, this role develops hands-on technical skills while delivering high-quality service to restaurant, healthcare, education, and institutional clients.

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES

• Assist with diagnosing and repairing commercial cooking equipment including ovens, fryers, grills, steamers, and ranges.
• Perform preventive maintenance on hot-side kitchen equipment.
• Replace basic components such as thermostats, heating elements, switches, valves, and wiring.
• Follow schematics and manufacturer specifications under supervision.

• Participate in on-the-job training with Lead and Senior Technicians.
• Complete manufacturer certification programs as assigned.
• Build foundational electrical, gas, and mechanical troubleshooting skills.
• Maintain safety standards and proper tool usage.

• Provide professional, courteous service at customer locations.
• Communicate service updates clearly to customers and internal teams.
• Maintain a clean and organized work area at job sites.

• Accurately complete digital work orders and service documentation.
• Maintain service vehicle cleanliness and proper inventory levels.
• Adhere to company safety policies and industry regulations.

REQUIRED QUALIFICATIONS:

• 1+ years of mechanical, electrical, or related technical experience.
• Trade school, technical program, or apprenticeship preferred.
• Basic understanding of electrical systems and gas components.
• Ability to read basic wiring diagrams and schematics (preferred).
• Valid driver's license with acceptable driving record.
• Ability to lift up to 75 pounds and work in commercial kitchen environments.

PREFERRED QUALIFICATIONS

• Strong mechanical aptitude and troubleshooting interest.
• Willingness to pursue industry certifications.
• Customer-focused mindset.
• Team-oriented with strong communication skills.

CORE COMPETENCIES:

• First-time fix mindset
• Time management and route efficiency
• Customer Relations management
• Safety-focused and detail-oriented
• Ability to work independently
• Team collaboration
• Accountability and ownership

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com