Lead, Masters of Healthcare Management Program

The Eller College of Management is seeking a dynamic and collaborative professional to serve as Lead,Masters of Healthcare Management (MHM) Program providing strategic leadership, academic oversight, and operational management for the MHM Program. This role is responsible for curriculum planning, student experience, enrollment strategy, retention, and continuous program improvement. The incumbent works collaboratively with academic departments, instructional design, advising, admissions, and college leadership to ensure program quality, compliance with accreditation standards, and national competitiveness. The role also leads initiatives to enhance student engagement, outcomes, and retention through data-informed decision-making and continuous improvement.

The Eller College of Management at the University of Arizona is a leading business school in the United States. The Eller College of Management is highly ranked among undergraduate business programs by the U.S. News & World Report, and are known for our specialties in management information systems, entrepreneurship, and social innovation. The Eller College of Management supports more than 9,000 undergraduate and 1,300 graduate students on the University of Arizona's 393-acre campus in Tucson, a satellite campus in downtown Phoenix, global micro campuses, and through Arizona Online.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Strategic Leadership & Academic Oversight
* Lead long-term program planning, curriculum development, and academic strategy.
* Oversee the collection, analysis, and submission of program-related data to ensure accuracy and alignment with college and university strategic goals.
* Ensure compliance with accreditation standards, academic policies, and institutional requirements.
* Partner with faculty and academic leadership to maintain curriculum quality and relevance.

Student Experience & Success
* Design and implement engagement initiatives to enhance the online student experience.
* Ensure policies and processes are student-centered, efficient, and clearly communicated across all program touchpoints.
* Address escalated student concerns, academic issues, and special requests with professionalism and discretion.
* Utilize data analytics to monitor retention, progression, and student outcomes, recommending and implementing improvements as needed.

Operational & Administrative Oversight
* Monitor program performance metrics, rankings data, enrollment trends, and stakeholder feedback.
* Manage program policies, academic standards, and internal and external communication plans.
* Support continuous improvement efforts through data-driven analysis and operational review.

Enrollment Management & Outreach
* Partner with Admissions to support recruitment goals, application review processes, and yield strategies.
* Analyze application, yield, and melt data to identify trends and opportunities for improvement across the enrollment funnel.
* Ensure timely, strategic communication throughout the inquiry-to-enrollment cycle, maintaining a high-touch experience for prospective students.
* Contribute to annual enrollment forecasting and goal-setting using historical and predictive data.

Knowledge, Skills, and Abilities (KSAs):
* Strong analytical skills with the ability to use data to inform decisions related to enrollment, rankings, and student success.
* Excellent written and verbal communication skills, with the ability to build relationships across departments.
* Ability to manage complex academic operations and multiple priorities simultaneously.
* Demonstrated ability to collaborate effectively with faculty, staff, and institutional partners.
* Demonstrated ability to interpret and apply university policies, academic regulations, and accreditation requirements.
* Strong leadership, collaboration, and organizational skills.
* Proven ability to handle confidential information with professionalism and discretion.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5
  years of related experience, and must include progressively responsible
  experience in higher education, program administration, or a related area.

• Master's degree preferred.
  
• Experience managing or directing a graduate business program, preferably within an AACSB-accredited institution.
  
• Experience with emerging trends in online education, adult learning theory, and digital engagement strategies.
  
• Experience with enrollment management, rankings strategy, and academic policy.
  
• Experience with rankings data submission, accreditation reporting, or institutional research.