Director

The Director / Head of India Operations is responsible for leading the India Center across Finance, Operations, People & Culture, and Vendor Management. This role ensures operational excellence, financial governance, regulatory compliance, employee engagement, and seamless collaboration with global stakeholders to support business growth and client satisfaction. This role will own and influence key operations through the organization. The position will report into the Senior Vice President of Global Services.

* This role will help scale the center, support new client acquisition and ramps, and influence the delivery design model.

* Direct impact and influence recognizing revenue, profitability, cost-to-serve, and utilization.

* Lead budgeting, forecasting, and financial governance for India operations in alignment with global objectives, including tax filings, payroll, statutory compliance, and risk management.

* Partner with US Finance leadership to review budget vs. actuals, analyze variances, and drive corrective actions through regular governance forums.
* Provide strategic oversight of vendor selection, contract negotiations, renewals, performance management, and cost optimization across finance, HR, IT, facilities, and operations.
* Manage senior relationships with banking partners and key service providers for payroll, compliance, audits, employee benefits, and corporate services.
* Oversee procurement and governance of employee hardware, IT assets, workplace solutions, and contractor onboarding.
* Set strategic direction for people management, driving engagement, retention, workforce planning, compensation cycles, promotions, and performance management frameworks.
* Ensure employee policies, payroll, and practices comply with Indian labor laws and organizational values.
* Serve as the executive sponsor for service delivery from the India Center, ensuring SLA adherence, client satisfaction, and operational excellence across Professional and Managed Services.
* Collaborate with global stakeholders and tower leaders to improve service quality, reduce attrition, and enhance delivery outcomes.
* Establish and track operational KPIs, leading continuous improvement initiatives based on performance data and client feedback.
* Drive talent acquisition, upskilling, certifications, and partner enablement to build a future-ready, high-performing workforce.
* Support pre-sales, solution design, and strategic advisory efforts for managed services and enterprise engagements.

* 10+ years of experience leading India operations across finance governance, service delivery, and people management in global organizations.

* Proven track record managing India Centers with responsibility for compliance, payroll, taxation, audits, and labor regulations.

* Strong experience partnering with US-based leadership and global stakeholders in a matrixed delivery model.

* Demonstrated success driving operational excellence, client satisfaction, and cost optimization at scale.

* Expertise in vendor negotiation, contract governance, and multi-vendor management across finance, HR, IT, and facilities.

* Experience building and leading high-performing, multi-functional teams across professional and managed services.

* Strong background with Leadership development, succession planning, culture building, and change management