Commercial EB Support Operator - Electronic Banking

At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

Power the Digital Engine Behind Modern Banking!

Are you the person everyone calls when technology gets tricky? Do you enjoy solving puzzles, protecting customers, and keeping digital systems running smoothly? If you thrive in a fast-paced, detail-driven environment where your expertise truly makes a difference - this role was built for you.

We're looking for a Commercial Electronic Banking Support Operator to help drive the Bank's electronic operations forward. You'll support consumer, business, and treasury clients while working behind the scenes with reports, data, and systems that keep everything moving securely and efficiently.

• Maintain advanced knowledge of deposit products, fee schedules, and electronic banking platforms.

• Support consumer, business, and Treasury digital banking services and affiliate products.

• Troubleshoot advanced technical issues across operating systems, browsers, and mobile devices.

• Assist internal teams and customers with escalated electronic banking questions.

• Directly support Treasury customers requiring specialized handling.

• Recognize fraud indicators and help prevent potential losses.

• Review reports, extracts, and business intelligence that power electronic operations.

• Process service requests, enrollments, Treasury Services requests, and work queues.

• Recommend improvements to streamline processes and enhance efficiency.

• Exercise the highest level of discretion and confidentiality in all work.

• Open and manage vendor support tickets for platform functionality or issues.

• Perform scripted testing for quarterly updates, new products, and electronic services.

• Stay current on Treasury services including Wire, ACH, Account Recon Positive Pay, RDC, Mobile Deposit, Merchant Services, Northrim Bank Purchase Cards, Integrated Payables, and more.

• Complete all required compliance training on time.

• Maintain strong knowledge of regulations, procedures, and core banking systems.

• High School Diploma or equivalent.

• 4 years of financial experience, including 2 years in electronic banking.

• Industry certifications or related military experience? We value that too!

• Advanced knowledge of bank products and services.

• Exceptional customer service and consultative communication skills.

• Strong written and verbal communication with the ability to explain complex topics clearly.

• Comfortable interacting with customers and internal partners across multiple channels.

• Strong analytical mindset - able to resolve varied and complex problems independently.

• Detail-oriented multitasker who thrives under pressure.

• Self-starter who takes ownership and delivers "one-touch resolution."

• Sound judgment in determining when to escalate issues.

• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Comfortable navigating banking systems and standard office technology.

• Professional office environment with moderate noise.

• Fast-paced workdays that require focus, accuracy, and adaptability.

• Opportunities to make a meaningful impact on customer experience and operational success.

• Be at the center of digital banking operations.

• Protect customers and strengthen the Bank's electronic services.

• Solve challenging technical problems every day.

• Work with a team that values expertise, accountability, and innovation.

If you're energized by technology, driven by precision, and ready to take ownership of impactful work - we want you on our team.

Apply today and help power the future of digital banking!

Full Time, Nonexempt

Grade 15

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.