Commercial Electronic Banking Specialist - Electronic Banking

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Be the Digital Banking Hero Businesses Count On!

Are you the go-to tech-savvy problem solver in your office? Do you thrive in fast-paced environments where no two days are the same? If you love helping customers master digital tools while being the expert others turn to for guidance - this role is for you.

We're looking for a Commercial Electronic Banking Specialist to power up our Electronic Banking Support Division. You'll be the trusted expert behind the scenes, delivering next-level support for consumer, business, and treasury digital banking services - and elevating the team along the way.

• Master our deposit products, fee schedules, and electronic banking services.

• Maintain advanced knowledge of treasury products and a solid understanding of commercial loans.

• Stay ahead of the curve by reviewing system updates and FIS bulletins for customer impact.

• Provide elevated support for branches, call centers, treasury teams, and business customers.

• Resolve complex digital banking questions with confidence and limited assistance.

• Detect fraud indicators and protect both customers and the bank.

• Serve as the escalation point for the Electronic Banking Support team.

• Train internal staff and external customers on electronic services.

• Support onboarding for Business Online Banking, ACH Origination, Wire Origination, Account Reconciliation, and more.

• Review and approve Business Online Banking registrations and Treasury applications.

• Perform testing and quality control for quarterly system updates and new services.

• Complete compliance training and ensure processes meet regulatory standards.

• High School Diploma or equivalent.

• 4 years of financial institution experience (including 2 years in electronic banking).

• Industry certifications or related military experience? We value that too!

• Expert-level knowledge of bank products and services.

• Exceptional communication skills - in person, on the phone, and in writing.

• Ability to explain complex digital and regulatory topics in clear, professional language.

• A passion for delivering "one-touch resolution" and exceeding customer expectations.

• Ability to independently analyze and resolve complex issues.

• Detail-oriented multitasker who thrives in a fast-paced environment.

• Strong problem-solver with a keen eye for fraud detection and risk mitigation.

• Confident leader who can guide others through challenging situations.

• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Comfortable navigating core banking systems and standard office technology.

• Professional office setting with moderate noise.

• Primarily seated work with frequent keying and speaking.

• Little to no travel required.

• Be the expert that others rely on.

• Make a real impact by protecting customers and optimizing their digital banking experience.

• Grow your leadership skills through training and escalation support.

• Work in a collaborative environment that values accuracy, innovation, and service excellence.

If you're energized by technology, inspired by problem-solving, and driven to deliver exceptional service - we'd love to meet you.

Apply today and help us power the future of digital banking!