Front Office Coordinator

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly

Position summary

The Front Office Coordinator is responsible for providing covering the reception desk, greeting visitors and general clerical office support.

Job duties

(* denotes an "essential function")

• * Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.

• *Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.

• *Provide high level services to staff, clients and guests.

• *Communicate with manager and client on job or deadline issues.

• Handle additional projects as assigned. Handle sensitive and/or confidential document and information *

• *Communicate with supervisor or client on job or deadline issues.

• *Meet contracted deadlines for accepting, completing, and delivering all work.

• *Troubleshoot basic equipment problems.

• Prioritize workflow.

• Interact with clients in person, over the phone or electronically.

• Adhere to Williams Lea policies in addition to client site policies.

• Use equipment and supplies in a cost-efficient manner.

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.

• Ability to work overtime as needed.

• Work is performed in a professional work environment.

• Business casual attire required.

• Must be able to work standing up all or most of the time.

• High school diploma or equivalent.

• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.

• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers

• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.

• Ability to work in a fast-paced team environment.

• Ability to handle business matters with professionalism

• Attention to detail with an emphasis on accuracy and quality.

• Intermediate computer skills including Microsoft Word and Excel

• Ability to prioritize work to balance multiple projects and deadlines.

• Excellent verbal and written communication skills.

• Self-motivated and the ability to multi-task

• Must work well in a team environment.

• Must be able to interact effectively with multi-functional and diverse backgrounds.

• Must be self-motivated with positive can-do attitude.

The range of pay for this role at the noted RRD location is $20 to $24/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift:Monday to Friday, 8:00am to 5:00pm

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans