HR Operations Specialist

The HR Operations Specialist at Gore plays a key role in enabling efficient HR operations by supporting core processes, ensuring data accuracy, and delivering high-quality service to Associates and leaders. This role focuses on day-to-day HR operational activities, including HR systems support, compliance, associate relations, and continuous process improvement, while contributing to a consistent and positive Associate experience.

Note:This position may be based at our Phoenix or Flagstaff, Arizona facilities, with the potential for a hybrid work arrangement based on business needs

HR Operations & Service Delivery

• Develop and maintain global SLAs and operational KPIs across the HR function, partnering with Data Analytics to deliver standard and ad-hoc reporting that enables data-driven decision-making
• Standardize, consolidate, and maintain HR SOPs and job aids, establishing a centralized resource hub for consistent and easy access
• Partner across HR and with business leaders to drive process improvements and ensure consistent global HR practices
• Design, implement, and continuously improve a standardized HR service delivery model; monitor performance, assess functional health, and recommend enhancements
• Provide consultative support to HR Business Partners on critical HR operations processes (e.g., transitions, ADA accommodations, severance, separation protocols)
• Support audits and compliance activities to ensure adherence to legal, regulatory, and organizational requirements
• Contribute to HR projects, technology implementations, and continuous improvement initiatives, including leading or supporting special projects as assigned

Associate Experience & Engagement

• Partner with the Center Compliance team to standardize HR policy and process formats and establish a clear review cadence
• Oversee and maintain key HR Operations processes, including Associate Transitions, the Waterline Severance Program, and ADA accommodations, ensuring compliance, consistency, and a positive Associate experience
• Provide timely and accurate responses to Associate and leader inquiries regarding HR policies, procedures, and systems
• Lead the design and implementation of the HR Training Hub and onboarding tools; facilitate onboarding and training for new Medical HR Associates
• Review and assess policy update requests for the Medical OpCo, partnering with Center Compliance to ensure accurate updates and effective implementation
  

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience

• 4 years of experience in HR operations, shared services, or related HR support roles

• Experience working with HR systems such as SAP SuccessFactors, UKG, Workday, or similar platforms, with a strong understanding of data management best practices

• Strong attention to detail with a demonstrated commitment to data accuracy, confidentiality, and compliance

• Ability to manage multiple priorities, meet deadlines, and operate effectively in a fast-paced environment

• Strong interpersonal and communication skills with a service-oriented mindset

• Experience working in a global or matrixed organization preferred