Mobile Lounge Operations Training Manager

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Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

GENERAL RESPONSIBILITIES

Develops, provides, implements, and manages the Mobile Lounge Division training program for new and existing personnel, ensuring employees meet performance standards and all applicable regulatory requirements.

Directly conducts, presents, and delivers classroom, hands-on, and operational training for Mobile Lounge Division personnel, including initial, recurrent, remedial, and regulatory-required training; evaluates trainee comprehension and performance, provides feedback and coaching, and adjusts instructional methods to ensure learning objectives and compliance requirements are met.

Researches, designs, and continuously improves training curricula to maintain accuracy, relevance, and compliance with FAA, TSA, OSHA, and other governing regulations.

Facilitates and presents in-person training sessions, including scheduling courses, securing facilities, and identifying subject matter experts and speakers.

Identifies training gaps, monitors employee performance, and recommends targeted solutions to enhance skills, operational effectiveness, and organizational success.

Conducts internal audits of training programs, prepares management reports on training progress and performance trends, and supports external audits by providing required documentation.

Provides key program management and technical support to the Mobile Lounge Manager and senior staff on training, systems, and operational matters impacting division performance and compliance.

Maintains awareness of changing regulatory requirements and operational conditions affecting Mobile Lounge systems and training programs.

Develops performance metrics and dashboards; performs analyses and identifies performance trends. Prepares reports for the Mobile Lounge Division Manager and Airport Operations Department Manager. Ensures that tests are administered that measure training progress; reviews test results with the trainees, identifying areas of growth; coordinates additional training as applicable.

Remains current in comprehensive training principles, procedures, and presentation techniques; researches and assesses new training techniques and programs; coordinates training resources and provides updates to materials as needed.

Performs training-related administrative tasks, such as developing and maintaining training databases, tracking and maintaining training hours and required certifications for each employee, and maintaining certificates and recertification information for employees.

Supports, provides, develops, implements, and recommends procedures, policies, and standards related to Mobile Lounge Division systems, including dispatch, vehicle camera, and timekeeping systems.

Supports the day-to-day administration of the Mobile Lounge Division Systems, ensures timely troubleshooting, and serves as a liaison with internal and external system users.

Monitors the change process for system procedures and standards. Coordinates the management of Mobile Lounge Division Systems facility asset records and preventative maintenance schedules.

Coordinates the planning, design, and establishment of data entry standards used in the Mobile Lounge Division Systems. Provides quality control and assurance of data entry and records through frequent audits of the operation and systems in accordance with governing rules, regulations, and policies.

Identifies opportunities to upgrade or replace hardware and software to meet the current and future needs of its users and management; recommends improvements and participates in the acquisition, implementation, and follow-on management of purchases.

Coordinates with Engineering, Information Technology (IT), and Airport Operations Systems users to support system integration and data import/export processes.

Serves as Contracting Officer's Technical Representative (COTR).

Performs other duties as assigned.

QUALIFICATIONS

Five years of progressively responsible experience in developing, implementing, and managing comprehensive employee training programs. An equivalent combination of education and experience may be considered.

Knowledge of and ability to apply adult learning principles and instructional design techniques to design, deliver, and supervise training of Mobile Lounge Operators or large vehicle equipment operators.

Knowledge of data management and recording systems, and the ability to identify, find, and extract specific information.

Ability to prepare and maintain accurate and comprehensive records, reports, metrics, and dashboards.

Knowledge of and ability to manage a comprehensive training program.

Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.

Ability to make detailed analyses of data and information and make recommendations.

Ability to speak and write effectively in English with emphasis on communicating technical issues to non-technical audiences.

Skill in using a computer and modern office suite software.

PREFERRED QUALIFICATIONS

Knowledge of requirements and procedures of airport security and safety, including 49 CFR Parts 1540 (Civil Aviation Security: General Rules), 1542 (Airport Security), and 14 CFR Part 139 (Certification).

Experience with Surface Management Systems such as Saab Aerobahn.

Experience with Gate Management Systems such as ProdigIQ.

Experience using Web-based training services and/or products.

Experience in a regulated, safety-sensitive, transportation, aviation, facilities, public safety, or industrial environment.

Experience training operators, technicians, or operational staff in transportation, facilities, aviation, or similar settings.

EDUCATION

A bachelor's degree in education, training, aviation management, business administration, or a related field.

CERTIFICATIONS AND LICENSES REQUIRED

A state driver's license in good standing.

NECESSARY SPECIAL FACTORS

Operates vehicle landside and airside (requires AOA permit).

Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, customer service, and other factors.

May be subject to the possibility of bomb and terrorist threats, irate passengers, large crowds, airport trespassers with ill intent, and adverse weather conditions.

May be subject to potential hazards common to the airport environment, including exposure to hazardous materials and noise exceeding 85 decibels. Wears personal protective gear, as necessary.

May be subject to hold over and recall on a 24-hour basis for essential services and emergencies.

May be subject to night/weekend work. Works rotating shifts.

WHAT WE OFFER

A career with the Airports Authority comes with more than just a paycheck; it offers a comprehensive benefits package designed to support you and your family's health, financial security, and professional growth. Benefits include medical, dental, and vision coverage; well-being resources; health savings and flexible spending accounts; pension and retirement plans; and ongoing training and development opportunities. Discover more about our benefits packagehere.

A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.