New

MSR CL (GPO) - 4/6

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Feb 20, 2026
Job Title: Member Service Representative (MSR) - Contact CenterJob DescriptionRespond to inquiries and requests from members and other individuals within a high-volume, schedule-driven, and structured contact center operation. Provide comprehensive information about products and services, utilizing active listening skills and adaptability to multiple systems to ensure an optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members of other products and services that may fit their needs, fostering positive member interactions. Responsibilities * Respond to high-volume inquiries and requests in a structured contact center environment. * Provide detailed information on products and services with a focus on active listening and adaptability. * Execute transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Recommend additional products and services to meet member needs. * Ensure compliance with policy regulations during customer interactions. Essential Skills * Experience in customer service and data entry. * Ability to handle high-volume calls in a structured environment. * Proficiency in adapting to multiple systems. * Strong active listening and engagement skills. Additional Skills & Qualifications * Background in call center, administrative, secretary/receptionist roles, or high-volume retail environments. * Experience in banking or mortgage sectors is advantageous. Why Work Here?Join the largest credit union in the world and serve the financial needs of our military and their families worldwide with over 343 branches globally. Enjoy a supportive work environment that values work-life balance and offers opportunities for career growth. Work EnvironmentThe Contact Center operates 24/7/365 to support members worldwide, offering shifts with reasonable flexibility to accommodate personal and family life. The role involves taking back-to-back inbound phone calls in a busy, high-volume setting. Most shifts offer flexibility, with start and end times varying within a one-hour window. Scheduled breaks and meals align with the structured environment requirements. Job Type & LocationThis is a Contract to Hire position based out of Pensacola, FL. Pay and BenefitsThe pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Pensacola,FL. Application DeadlineThis position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.