Account Director
 MRM McCann | |
 United States, Michigan, Birmingham | |
 Feb 20, 2026 | |
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About MRM: MRM creatively engineers total human experiences. Through purposeful, dynamic intersections between strategy, creative, technology and data sciences, MRM operates in a borderless, integrated way, to allow for greater collaboration and velocity- all to the service of helping businesses grow meaningful relationships with people. MRM has 35-plus offices across North America, Latin America, Europe, the Middle East and Asia Pacific. At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We're committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization. This is much more than a statement - it's in the act of living our daily lives. MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. As an Account Director, you will lead and ensure the agency is delivering on necessary expectations. This includes managing the service expectations of the client through open and honest discussions between agency and client management and building and maintaining a solid client relationship based on mutual trust and respect through the creation of a customized team. The Account Director partners with Creative, Strategy and Operations Leads to deliver work that is innovative, on strategy and within budget and timing parameters. In This Role, You Will: * Manage the day-to-day senior clients * Ensure successful development and completion of the client engagement * Maintain a superior relationship with all departments in the agency and understand the strategic goals of the account and contribute to their communication to the agency team * Ensure the agency is giving its highest quality, meet client objectives and lead the category * Responsible for profitable growth by adding new divisions or assignments * Manage and mentor junior level team members * Build client business - identify short-term and long-term opportunities, business building as well as learning * Develop in collaboration with finance and department heads yearly SOW * Report on account performance * Identify the best and new practices, which drive efficiency and effectiveness of the agency to deliver against the client's objectives * Develop new initiatives through thorough understanding of the client's content area * Aggressively pursue new ways to contribute to overall agency and client revenue and profitability * Work closely with project management for the successful execution of projects What We Are Looking For: * Minimum of a bachelor's degree or equivalent business experience preferred * 10+ years of Agency experience * Minimum 5+ years of management experience * Excellent communication skills, both written and oral * Highly organized and creative problem-solving skills, and detail oriented * Strong interpersonal skills to foster optimal department relationships * Ability to interact with, and manage clients with decision making responsibility * Experience with budgets and finance savvy * Ability to translate business and marketing requirements into viable solutions If you require accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below: a) Dedicated E-mail - MRMDetroitCareers@mrm.com b) US Mail - 360 W. Maple Birmingham, MI 48009 c) Dedicated Phone - 248-203-8000 | |