APPRENTICE LEARNING

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Learning Apprentice supports training operations, content maintenance, training delivery, coordination activities, and EHR support analyst functions. This role contributes to ensuring learning materials remain accurate, training programs run smoothly, and end users receive effective education and system support. The position also provides operational assistance across evolving business priorities as needed.

This role is ideal for individuals developing expertise in training, healthcare systems, learning design, and operational support within a collaborative environment.

Essential Functions:

Training Content & Learning Support

• Assist with updating, reviewing, and maintaining training materials to ensure accuracy and alignment with system updates, workflows, and organizational standards
• Support course content development, documentation management, and version control
• Help prepare training assets including guides, job aids, presentations, and learning activities

Training Delivery & Facilitation Support

• Co-facilitate or deliver training sessions under guidance of senior trainers
• Provide learner support before, during, and after training sessions
• Assist with onboarding activities and training readiness initiatives

Training Coordination & Operations

• Coordinate logistics for training events including scheduling, communications, materials preparation, and learner tracking
• Maintain training records, attendance documentation, and reporting metrics
• Support continuous improvement efforts by collecting learner feedback and assisting with evaluation activities

EHR Support Analyst Assistance

• Provide frontline support for training-related EHR questions and workflow clarification
• Assist with troubleshooting, issue triage, and documentation of user needs
• Support testing, validation activities, and system update preparation as needed

Business & Organizational Support

• Contribute to cross-functional projects related to training, system adoption, or operational improvement
• Provide administrative and operational support aligned with business priorities
• Participate in team meetings, knowledge sharing, and continuous professional development

Go-Live Support

• Provide on-site or virtual support during go-live events, upgrades, and major training deployments
• Assist end users with real-time EHR workflow questions and basic troubleshooting
• Support readiness activities, escalate issues as needed, and document insights to improve training and workflows

Required

• 2 years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program preferred.
• Electronic Health Record experience in systems such as EPIC preferred.
• Strong communication, organization, and customer service skills
• Interest in training delivery, healthcare systems, or learning development
• Ability to manage multiple priorities and work collaboratively
• Prior to moving forward to the team interview, all candidates are required to complete a 50-60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing-it's about understanding fit and setting you up for success.

Preferred

• Experience with electronic health records (EHR) or healthcare operations
• Training, instructional design, or facilitation experience
• Familiarity with learning management systems, training documentation, or workflow analysis
• Experience supporting technical or operational teams

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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