Clinical Supervisor - Homeless Outreach Team

Clinical Supervisor | Homeless Enhanced Outreach And Retention Team (HEART)

If you believe the best clinical work doesn't always happen inside four walls ... this role is for you.

Central City Concern's HEART team meets people where they are ... on the streets, in camps, shelters, and community spaces. As Clinical Supervisor, you'll lead a small, multidisciplinary outreach team delivering trauma-informed behavioral health care and short-term transitional support to some of Portland's most vulnerable neighbors.

This is hands-on leadership. You'll coach and develop staff, ensure clinical quality and compliance, and still stay connected to direct care in the field.

What You'll Lead

• A mission-driven outreach team including a Clinician, Peer, and QMHA
• Daily operations, team huddles, coverage planning, and crisis response
• Clinical oversight, documentation review, and quality improvement
• Strong partnerships with shelters, hospitals, mental health providers, and community agencies
• Participant-centered, harm reduction-based services that remove barriers and build trust

What You'll Do

• Provide clinical supervision, coaching, and performance development
• Support crisis stabilization in community settings
• Conduct assessments, triage, and brief behavioral health interventions
• Coordinate care across primary care, psychiatry, SUD services, housing, and social supports
• Ensure compliance with licensing, billing, privileging, and regulatory standards

Who Thrives Here

• Someone with progressive leadership experience who can both guide and jump in
• A clinician comfortable with SPMI, trauma, depression, and substance use
• A leader grounded in harm reduction and equity
• A professional who can think independently, move quickly, and stay steady in crisis

This role requires flexibility, strong decision-making, and the ability to operate in dynamic environments. It also offers something meaningful ... the chance to shape outreach services that directly impact people who are often disconnected from traditional care.

Schedule: Monday-Friday 8:00am-5:00pm (Saturday & Sundays off)

Salary Ranges from: $72,000- $122,000 *This range is influenced by professional experience, licensure, certifications, and internal equity.

MINIMUM QUALIFICATIONS:

• Must meet qualifications for:




• QMHP
• LPC-A or LPC
• LMFT-A or LMFT
• CSWA or LCSW

MINIMUM QUALIFICATIONS:

• 1 year of lead or supervisory responsibilities
• CADC-2 HIGHLY preferred.
• Master's degree in a human services field and ability to register with appropriate Oregon State licensing board to meet.
• QMHP preferred.
• 2 years of post-graduate experience in mental health or behavioral health required.
• Demonstrated leadership abilities from an internal directly-relevant role at CCC required in substitute of 1 year of lead or supervisory responsibilities
• Must meet CCC privileging requirements as required by FTCA.
• Must have current CPR certification at time of hire.
• One-year clinical experience in relevant setting preferred.
• Experience with depression and depression treatment, as well as prior exposure to brief, structured counseling techniques (e.g. CBT or PST) preferred.
• Experience with SPMI, trauma and depression as well as prior exposure to brief, structured counseling techniques preferred.
• Must be willing to become a Directors Designee if available from Multnomah County, within 6months of hire.
• Knowledge of system navigation, working with unhoused community and with SUD
• Must have the physical ability to walk, bend, stoop, twist, kneel, reach, squat, pull and lift up to 25 lbs., climb stairs several times a day and stand for long periods of time.
• Central City Concern is committed to a drug-free workplace that encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen, TB Test, and background check. This includes clearance by the DHS Background Check Unit.
• Must possess a current driver's license, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial driver training within 60 days of being an approved driver and continued recertification training. If driving a personal vehicle, you must maintain vehicle insurance coverage of a minimum of one-hundred thousand / three-hundred thousand dollars in personal auto liability coverage.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations, and treat individuals with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervisory:

• Ensure that HEART program services are practiced according to the highest professional and ethical standards and ensure that the health and safety needs of participants are met.
• Hire, coach, manage and supervise all HEART staff members.
• Oversee daily operations for the team, including facilitating team huddles, ensuring co-outreach needs and coverage needs are met, and providing timely staff support.
• Ensure HEART delivers participant-centered and trauma-informed services.
• Responsibility for oversight of operational planning and impact for any on-site participant drop-in visits that occur.
• Respond to consultation requests and warm handoffs from internal and external providers. Coordinate and facilitate communication between patient, primary care provider and PMHNP as well as other CCC and community providers to support patients' treatment plans and goals.
• Ensure that daily activities for enrolled participants are planned, implemented, and coordinated with the team and that referrals are followed through in a timely manner.
• Coordinate with outside providers including other Central City Concern programs, community mental health agencies, shelter and Safe Rest Village providers, hospitals and other programs.
• Quickly and accurately support team members in establishing client crisis stabilization in a community setting.
• In collaboration with the Director of Outreach, develop and maintain systems to ensure compliance with regulations, licensures, credentials, and contractual stipulations, including oversight and management of the patient records system.
• Ensure that CCC policies, procedures, and expected practices are implemented, maintained, and followed.
• Provide and document at least 2 hours of supervision per month for each full-time direct report (Director of Outreach to provide clinical supervision to all QMHPs).
• Ensure clinical privileging requirements are met for all direct reports pursuant to CCC's Privileging policy.
• In collaboration with the Director, review documentation to ensure that services delivered by HEART employees are clinically appropriate and effective. Complete annual performance reviews, implement corrective action plans when indicated. Complete all documentation and billing needs within a timely manner.
• Have an understanding of all requirements of billing and follow all requirements.
• Review and appropriately identify the level of follow-up needed with critical incident reports.
• Process client grievances.
• Identify and coordinate staff training needs and ensure the team remains committed to a harm reduction model.

Direct Care:

• Provide outreach in camps, shelters and other community-based locations in designated areas of town. Provide proactive outreach and enrolled service as part of multidisciplinary team from CCC.
• Assist a reduced number of clients in identifying and accessing requested and recommended behavioral health, medical, substance use and social support services within CCC and in the community. The clinician may provide ongoing care coordination and advocacy to participants that are enrolled in HEART services.
• Conduct assessment and clinically indicated interventions including referral, care coordination and direct care as indicated for mental health, substance use, physical and psychosocial needs. Assist in the creation of participant support plan for HEART enrolled individuals.
• Conduct assessment and recommendations for interventions for participants experiencing psychiatric/mental health emergencies and initiate arrangements for continuing care or referral to appropriate facility.
• Provide triage and crisis intervention services to patients experiencing acute difficulty with mental health issues, including suicide assessment, defusing hostility, and disposition planning.
• Assist with daily operations, including that of a possible day drop-in center if needed.
• Assist with any requested data collection and coordination with outside organizations (PSU, TIO, SAMSHA) for any part of the research evaluation and analysis of this pilot.
• Engage delivery of patient centered, trauma informed services.
• Coordinate and facilitate communication between patients, primary care provider and PMHNP as well as other CCC and community providers to support patients' treatment plans and goals.
• Coordinate with outside providers including other Central City Concern programs, community mental health agencies, shelter and Safe rest village providers, hospitals and other programs.
• Participate in outreach activities necessary to offer services and engage participation in a non-coercive manner. Escort clients to meetings and appointments as indicated and available.
• Participate and facilitate as needed in community care conferences and staff meetings in order to facilitate longer term connections to and engagement in care.
• Documents all encounters according to organizational policies and procedures.
• Monitors follow up behavioral health care and safety plans as appropriate.
• Participate in regular supervision from the Supervisor, seeking additional supervision whenever necessary. Minimum requirement two hours of documented supervision per month.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner
• Participates in ongoing quality improvement meetings to monitor and improve the quality of the behavioral health programs at Central City Concern
• Perform other duties as assigned

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Knowledge, education, training, skills, and supervisory experience in an integrated clinical care model
• Knowledge, education, training, skills, and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population
• Demonstrated ability to establish rapport quickly with a wide range of people.
• Demonstrated knowledge of community and social service agencies.
• Demonstrated knowledge and skills in mental health crisis management, counseling and assessment techniques.
• Knowledge of de-escalation skills and techniques.
• Interest in working with a patient population with trauma and chronic pain.
• Ability to work effectively with peers, individual clients and groups.
• Ability to work as a team member and to establish priorities.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to work in an environment where patients may be hostile or abusive.
• Ability to manage time and meet deadlines.
• Ability to work courteously and effectively communicate with the general public, clients, medical personnel, social service agency personnel, corrections personnel, police, and co-workers.

Benefits at Central City Concern

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule)
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.