Sales Operations Coordinator

Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do business.

We also provide data and digital content, as well as year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads.

This role is based in our 605 Third Avenue office.

The Sales Operations Coordinator plays a key role in supporting the sales operations team by contributing to efficiency in processes, systems, and exhibitor support. The role will focus on assisting with event setups, sales data, and process documentation, ensuring smooth operations for the sales teams and a seamless experience for customers. This is a highly collaborative position that requires organizational, communication, and problem-solving skills.

Key Responsibilities

Contract Management

• Review exhibitor contract applications submitted through Map Your Show for accuracy and completeness within predefined operations territory
• Process contracts into Salesforce
• Review & process secondary contracts with additional products (sponsorships, FBP, corners)
• Maintain lists of pending signatures on revised contracts; distribute to sales as needed
• Support sales team in understanding sales processes and functional processes between Map Your Show and Salesforce

Exhibitor Support

• Manage a queue within a shared inbox to monitor and respond to exhibitor requests
• Perform manual entry and audit as needed on customer records to maintain accuracy
• Assist exhibitors with field updates and change requests
• Troubleshoot system issues and provide general exhibitor support
• Maintain parent/child relationships on exhibitor records in MYS for proper display in Expoplatform
• Facilitate checklist calls for standard booth exhibitors and lower priority customers
• Update verification status information in MYS based on lists from HSG
• Problem-solving client issues by researching accounts and finding supporting documentation.

Onsite and Pre-Show Support

• Support onsite rebook activities by working the rebook desk and attending key onsite activities
• Assist exhibitors with booking codes and application submission issues
• Troubleshoot system issues and provide general exhibitor support
• Occasional overtime and the ability to perform other duties as required by business needs
• Ability to travel to tradeshow events

System Management

• Process contracts between MYS and Salesforce systems
• Ensure exhibitors gain appropriate access to the Exhibitor Resource Center (ERC)
• Coordinate with billing team on contract changes and updates
• Serve as gatekeepers/approvers in change request process facilitated through Salesforce
• Advise on gaps or areas of enhancement in process

• 2-4 years of customer service, administrative support, or systems support
• Experience with Salesforce is a plus
• Proficiency with MS Office Suite, particularly Excel
• Highly organized with excellent ability to balance multiple tasks at once, and prioritize tasks as needed
• Problem-solving skills
• Excellent communication skills, both verbal and written
• Very comfortable working in a deadline-driven environment
• Ability to travel to assigned events

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $50,000- $60,000 based on experience.

This posting will automatically expire on March 19, 2026.

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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