Director, Operational Enablement & Controls

Job Description:

Overview:

We don't simply hire employees. We invest in them. When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.

Overview

Chatham Financial delivers world-class service by combining deep technical expertise with strong operational execution and thoughtful risk management. The Director, Operational Enablement & Controls is a senior operations role designed for a leader with amanagement consulting backgroundwho can drive complex, cross-functional initiatives while applying controls and risk expertise to improve how teams operate.

This role operates across multiple business units concurrently and is typically engaged when teams face operational breakdowns, audit or control-related friction, or when major internal initiatives span organizational boundaries. The Director brings structure to ambiguity, helps teams clarify ownership and processes, and supports the design of effective controls that enable teams to scale while maintaining operational reliability. Ownership of controls remains with the teams; success comes from coaching and enabling durable capability.

What You'll Do:

• Lead cross-functional operational initiatives aligned to firm objectives, balancing urgency, capacity, and operational risk.
• Partner with stakeholders to structure initiatives, clarify ownership, and define success measures.
• Engage teams through short diagnostic assessments and ongoing implementation support, with some efforts evolving into year-long initiatives.
• Address operational challenges such as unclear ownership, inconsistent processes, and scaling constraints.
• Guide teams to think about operational effectiveness in terms of outcomes, and to define controls needed to achieve those outcomes.
• Advise teams on control design and integration, acting as a second line of defense.
• Support external assurance efforts (e.g., SOC1) by helping teams prepare for audits and resolve issues with minimal operational disruption.
• Coach teams to build repeatable, scalable operating practices that improve reliability and reduce operational emergencies.

What Success Looks Like

• Teams have clearer ownership and accountability for operational and client outcomes.
• More client work flows through teams with fewer operational emergencies and less reactive problem-solving.
• Staff take greater ownership for client outcomes while working within established products and processes to maintain delivery cohesion across teams.
• Teams are able to define, implement, and maintain controls as part of normal operations.
• Cross-functional initiatives are better coordinated, with fewer breakdowns at organizational boundaries.

Required Qualifications

• 7+ years of experience in management consulting, operations, program management, risk, or a related field.
• Proven experience leading complex, cross-functional initiatives in ambiguous environments.
• Experience with controls, operational risk, regulatory, or assurance-related work.
• Strong problem-solving, facilitation, and stakeholder management skills.
• Excellent verbal and written communication skills.
• Data-driven, structured approach to solving unstructured problems.
• Aptitude and desire to learn about the financial services and derivatives industry.

Preferred Qualifications

• Client-facing management consulting background.
• Experience in financial services or regulated environments.
• Experience supporting SOC1, SOC2, or similar audits.
• Availability to work in Chatham's Kennett Square or Denver offices.

For Colorado based candidates, the compensation range for the position is expected to be between $155,000 and $195,000 annually. Total compensation, including base pay, discretionary individual bonus and company bonus, may be higher than range listed, depending on applicant's skills, qualifications, and experience. Benefits include health insurance, life and disability insurance, 401k, EAP, paid holidays and paid time off.

About Chatham Financial:

Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of over 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,500 companies across a wide range of industries - handling over $1 trillion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visitchathamfinancial.com.

Chatham Financial is an equal opportunity employer.