Inside Sales Support Representative

Position Summary

The Inside Sales Support (ISS) role is an entry-level, high-activity sales position focused on expanding revenue within the existing U.S. customer base. The ISS drives outbound and inbound engagement to identify needs, qualify opportunities, and sell warranties, service/support plans, consumables, and accessories across the 908 Devices portfolio.

This role requires high call/email volume, disciplined use of Salesforce to document activity and manage leads/opportunities, and strong coordination with Field Sales and Customer Success to route issues, escalate risk, and ensure customer needs are addressed quickly. The ISS also supports the quote-to-order process end-to-end, including quoting, tracking order progress, and producing a weekly forecast.

Key Responsibilities

• Lead Management: Own inbound/outbound leads flow for all U.S. based customers respond, qualify (Requirement * Funding * Acquisition Path * Timeline * Stakeholders).
• Outreach & Campaigns: Execute targeted outbound campaigns via calls, emails, and digital outreach to uncover prospect needs, funding, and purchasing timelines.
• Discovery & Qualification: Run structured discovery calls to assess fit across the 908 Devices portfolio (MX908, VipIR, XplorIR, ProtectIR, etc.) and advance customers from interest to qualified opportunity to closed-won.
• Pipeline Hygiene & Capture Support: Maintain accurate Salesforce data (contacts, accounts, activities, stages, next steps); surface and route relevant RFIs/RFQs (e.g., SAM.gov and agency portals) and coordinate with contract-vehicle/partner routes (GSA, DLA, IDIQs, BPAs) as applicable.
• Quoting, Order Tracking & Forecasting: Create and send quotes; track orders from quote through PO/process completion; deliver a weekly forecast with risks, next actions, and expected close timing.
• Customer Feedback Loop & Issue Escalation: Identify customer friction (support needs, adoption risk, renewal risk) and escalate to Field Sales or Customer Success with clear context and recommended next actions.
• Messaging & Market Awareness: Translate technical capabilities into customer outcomes; maintain basic competitive awareness in public safety/federal/defense markets and feed insights back to the team.

Skills & Qualifications

• Salesforce, Sales Navigator, or similar CRM and modern sequencing tools proficiency.
• Excellent phone/email presence.
• Ability to obtain site access/badging as needed.
• Bachelor's degree preferred.
• Preferred: Fed/DOW background and/or sales exposure

Additional Information

• Territory: 908 Devices North American Customer base
• Compensation: The annualized base pay range for this position at the commencement of employment is expected to be between $40,000 and $50,000 per year; the base pay offered may vary depending on several individualized factors, including market location, job-related skills, and experience. This position may also be eligible to receive additional compensation, such as an annual incentive bonus, sales commission, or long-term incentives.