Assistant Direct Account Specialist

Support Operations. Strengthen Accuracy. Drive Better Decisions.

We are seeking a detaildriven and proactive Assistant Direct Account Specialist to support key operational activities related to Direct Account returns, reporting workflows, and program analysis. This role is perfect for someone who enjoys problemsolving, managing data, improving processes, and collaborating with crossfunctional teams. You'll play a critical role in ensuring accuracy, efficiency, and smooth daytoday operations supporting our Direct Account programs.

What You'll Do

Direct Account Support & Returns Processing

• Oversee, analyze, and process Direct Account returns with accuracy and attention to detail.
• Monitor the Direct Account returns mailbox and respond to inquiries in a timely and professional manner.
• Maintain accurate return records, documentation, and supporting files.

Program & Reporting Support

• Conduct postprogram analysis for incentive initiatives and assist in summarizing results.
• Manage and maintain "Top 90" reporting requirements, ensuring all data is uptodate and accurate.
• Use thirdparty reporting tools (such as eSMART) to gather, analyze, and distribute sales and performance data.

Data Insights & Leadership Support

• Prepare reports, summaries, and data insights to help leadership make informed decisions.
• Identify data discrepancies or issues and assist in researching and resolving them.
• Provide support for quarterly and annual account reviews by organizing data, preparing reports, and tracking timelines.

CrossFunctional Communication

• Collaborate with internal teams, distribution centers, and stakeholders to address account-related issues.
• Work with publishing teams to create and distribute bulletins for program updates and new initiatives.
• Communicate clearly and professionally across departments to ensure smooth coordination.

Special Projects & Continuous Improvement

• Support and participate in special projects, process improvements, and ad hoc requests.
• Identify opportunities to simplify, streamline, or enhance reporting and operational workflows.
• Help maintain and enhance documentation related to Direct Account processes.

What Makes You a Great Fit

Required Skills & Abilities

• Process Improvement: Ability to analyze workflows and recommend enhancements for efficiency.
• Attention to Detail: Strong accuracy and organizational skills for handling data, records, and documentation.
• Communication & Collaboration: Excellent written and verbal communication skills; comfortable working with multiple teams.
• Project & Time Management: Able to manage multiple priorities and meet deadlines.
• Technical Skills: Proficiency in Microsoft Excel and familiarity with ERP or data analysis tools.
• Problem-Solving: Strong analytical mindset to investigate discrepancies and support issue resolution.
• Business Agility: Adaptable, resourceful, and comfortable supporting evolving business needs.

Why This Role Matters

As an Assistant Direct Account Specialist, you ensure the integrity of critical financial and operational processes. Your work supports accurate reporting, streamlined returns, and better decision-making across the organization. This is a great opportunity for someone who enjoys improving operations, working with data, and being part of a collaborative, high-performing team.