Site Operations Associate

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISISON:

TheSite OperationsAssociateplays a critical role in delivering a seamless,high-qualitydigital experience acrossnewbalance.com andnewbalance.ca. This role owns the end-to-end execution of site promotions, manages membership program operations, and builds, tests, and activates personalized experiences that enhance the consumer journey.This associateis responsible forensuring all promotional, membership andeCommercetouchpoints areaccurate,optimized, and aligned with business goals.You willpartner closely withSite Experience, Merchandising, Planning, UX, Development, Customer Care, Global DTC, and Marketing teams.TheSite OperationsAssociatereports to the Senior Manager, Site Operations, and is part of the North AmericaDTCeCommerce organization.

MAJOR ACCOUNTABILITIES:

• Own full execution of promotions, personalization, and membership on newbalance.com and newbalance.ca (see details below)

• Request,validate, and publish translations for newbalance.com and newbalance.ca, ensuring accuracy and compliance.

• Assist with onboarding and training new team members.

• Utilize reporting tools tomonitorsite content quality, implement required updates, and collaborate with Development teams to address enhancements or issues.

Promotions

• Own the full execution of all site promotions across newbalance.com and newbalance.ca, ensuring content and experiences are consistent,accurate, and aligned with brand standards.

• Partner with Merchandising, Planning, Site Experience, and Paid Media to build andmaintainthe promotional calendar.

• Provide backend recommendations (promo code structure, product setup, unique codes, etc.) to ensure a smooth, consumerfirst promotional experience.

• Oversee promotional product merchandising, including sorting, category creation, and placement.

• Conduct QA for promotions, personalization, and site updates.

• Partner with Global Creative and Site Experience teams to implement onsitepromotionalmarketing content.

Personalization

• Collaborate with the Personalization team to build, UAT, and deploy personalized experiences in Salesforce, ensuringaccurateactivation.

• Partner with UX and Development teams toidentifyand implement enhancements that reduce cart abandonment and improve conversion.

Membership

• Leadset up, configuration, and troubleshooting for all membership programs.

• Assist Customer Care by providing,support, and issue resolution

REQUIREMENTS FOR SUCCESS:

• Bachelor's degree or 1-3 years of relevant experience in eCommerce, project management, or operations.

• Exceptional attention to detail-accuracy is essential.

• Strong organizational and analytical skills; able to translate complex information into actionable insights.

• Results driven, accountable, and comfortable working in afast-pacedenvironment.

• Action Oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Proactive problemsolver with the ability to manage multiple tasks and adapt quickly.

• Passion for digital retail and interest in innovative eCommerce experiences.

• Collaborative,strong communicationskills,buildingpartnershipsand working collaboratively with others to meet sharedobjectives.

• Proficiencyin Microsoft Office; experience with Google Analytics or Adobe Analytics preferred.

• Comfortable working with site metrics and financial data to inform decisions.

• Salesforce experience preferred.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.