Sr Manager, HR Operations

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities:

• Provide leadership, direction and long-term planning for the HR Operations Delivery function; incorporating systems, processes, and people to align with HR and Company strategies.

• Lead, develop and foster a positive environment of engagement for the HR Operations Delivery team, including building a high level of collaboration with other teams.

• Build a high performing team through recruiting, hiring, coaching, development, and performance management.

• Create clear and measurable goals, holds the team accountable, develops, mentors, and provides day-to-day guidance to the Manager, Employee Lifecycle Services and Manager, TA Operations, and Sr. Analysts, as direct reports. Works with the Team Lead on all areas for the indirect reports.

• Ensure HR Operations Delivery team provides high quality customer service to T-Mobile employees through rapid response to emails, trouble tickets and supports customer escalations as needed.

• Understand the voice of the customer, identify trending issues, and proactively implement initiatives to streamline processes and enhance the overall customer experience.

• Regularly assess programs, systems, and strategies to ensure optimal cost-effectiveness while prioritizing business needs through the most efficient and precise solutions. Strive to deliver exceptional customer service by implementing programs that apply standard methodologies in SLAs, processes, tools, systems, and resources.

• Lead all aspects of vendor relationships to optimize service offerings and ensure the effective execution of contracts and achievement of service level agreements.

• Cultivate positive relationships with peers and executives across the organization, partnering closely with HR Operations, HR Business Partners, Benefits, Talent, Learning and Development, Compensation, HR Business Solutions, and other teams to ensure the team is well-positioned to deliver valuable support to both employees and the business.

• Ensure adherence to all employment and labor laws through effective programs, practices, policies, training, and actions, while serving as a liaison with internal and external auditors as needed.

• Research, identify and implement automation, process improvement, tech and AI to improve both the back office experience and the overall employee experience

• Oversee the system enhancement, process improvement, and project efforts for HR Operations and TA Operations Delivery.

• Represents HR Operations' needs and priorities with partners.

• Also responsible for other Duties/Projects as specified by business management as needed.

Education:

• Bachelor's Degree (Required)

Work Experience:

• 7-10 years Experience in HR, Business or Call Center environment. (Required)
• 4-7 years Experience coaching, developing, leading direct reports. (Required)
• Experience supporting a large organization (20,000+ people). (Preferred)

Knowledge, Skills and Abilities:

• Communication (Required)
• Leadership Development (Preferred)
• Human Resources (Preferred)
• Vendor Management (Preferred)
• Strategic Planning (Preferred)
• Workday (Preferred)

Licenses and Certifications:

• Professional in Human Resources (PHR) (Preferred)
• Certified Payroll Professional (CPP) (Preferred)
• Six Sigma - Master Black Belt (Preferred)

* At least 18 years of age
* Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes, may require up to 10% domestic travel based on business needs.

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.