Manager of Mortgage Servicing Quality Control

Position Title: Manager of Mortgage Servicing Quality Control

Business Unit: Mortgage Administration

Reports to: Manager of Mortgage Compliance, Quality Assurance (QA) and Quality Control (QC)

Position Overview:

This position is primarily responsible for overseeing all aspects of the Bank's residential mortgage ServicingQuality Control function. The incumbent develops procedures for testing, manages Servicing Quality Control analysts and vendors, develops recommendations for Servicing Quality Control policy, procedure and reporting, makes decisions regarding the issuance of exception findings and ensures all procedures, testing and residential mortgage loan servicing functions are in accordance with corporate, investor and regulatory standards.

Primary Responsibilities:

Oversees administration of scheduled periodic servicing quality control reviews by performing and potentially leading a Quality Control Specialists. Works both with the Line of Business (LOB) as well as the Corporate Compliance and Audit to identify and resolve any findings.

Creates Reviews for Servicing Quality Control to determine the significance of any regulatory, investor, compliance, or other servicing issue and determine whether these items create a material defect that may need remediation.

Directs and monitors the appropriately random selection of serviced loans from the servicing portfolio for quality control review.

Ensures the Quality Control Plan and Policies are up to date and meet all agency requirements by staying current with the various agencies and regulatory changes (CFPB, Fannie Mae, Freddie Mac, FHLB, [HUD and VA - only if we start servicing govt loans]) Works with LOB to ensure their Procedures and Policies also match QC and regulatory requirements.

Monitors performance of personnel through results of Servicing QC reviews or tests to ensure the requisite skills necessary to adequately perform their duties are maintained. Consults with management in developing training curriculum for personnel, recommending additions to the skills tests and determining where additional required training may be required.

Implements policy and procedure improvements by working closely with senior management, as well as the Servicing team.

Participates in feedback risk management meetings and presents topics pertaining to potential issues noted, industry trends, or new servicing guidelines.

Reviews and analyzes Servicing QC Review reports for high-risk trends and customer service issues and recommend to senior management policy changes and/or training to offset accordingly.

Interacts with the Bank's Corporate Compliance, Audit, and other departments to ensure both the transfer of industry knowledge, regulatory requirements, and testing plans to ensure meet all requirements.

Monitor industry and regulatory information for any changes or clarification to Servicing requirements.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

5

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent organizational, analytical and interpersonal skills

Excellent communication skills, both written and verbal

Detail-oriented

Ability to use general office equipment

Ability to use a personal computer and job-related software

MS Word - Intermediate Level

MS Excel - Expert Level

MS PowerPoint - Basic Level

SharePoint - Intermediate Level

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.