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PATIENT EXPERIENCE LIAISON (NON-RN)

Universal Health Services
United States, Washington, Spokane
104 West 5th Avenue (Show on map)
Feb 15, 2026
Responsibilities We are seeking a Patient Experience Liaison & Advocate to support an exceptional patient journey through proactive engagement, service recovery, and responsive advocacy. This role rounds on newly admitted patients, supports communication between patients and care teams, and helps resolve nonclinical concerns to improve overall satisfaction. The position also investigates complaints, identifies trends, and collaborates with leadership to enhance the patient and visitor experience. If you are compassionate, patientcentered, and skilled in communication, we encourage you to apply. Minimum Qualifications 1-3 years of relevant experience in a healthcare environment Strong interpersonal and communication skills Required certifications: BLS, First Aid, Handle With Care, Verbal DeEscalation Preferred Qualifications Experience in a psychiatric setting Bachelor's degree in psychology or related field Qualifications Key Responsibilities Round on newly admitted patients, address nonclinical needs, and support a positive experience. Educate patients on satisfaction surveys and conduct/document assessments as needed. Investigate and resolve patient and visitor complaints; document concerns and track trends. Collaborate with leadership to improve service quality and support servicerecovery efforts. Serve as a liaison between patients, families, and staff to ensure clear communication. Utilize conflictresolution skills to address concerns in real time and promote a respectful, patientcentered environment.