Operations Analyst

Hourly Pay Range:

Position Highlights

• Position: Operations Analyst
• Location: Warrenville, IL
• Full Time
• Hours: Standard business hours, Mon-Fri
• Travel: Travel to offsite locations as assigned

A Brief Overview:

The Operations Analyst provides hands-on operational support to Endeavor Health Medical Group front desk and patient access teams, partnering closely with the Patient Access / Front-End Operations Manager. The role ensures consistent application of registration, scheduling, point-of-service collections, and EMR workflows while supporting staff training, troubleshooting, and process improvement. This position directly contributes to revenue cycle integrity, operational efficiency, and a high-quality patient experience through reporting, education, and frontline engagement. Travel to offsite locations is required as assigned.

What you will do:

• Frontline Operational Support
• Works in close partnership with Patient Access leadership to support daily front desk operations, workflow consistency, and staff success across medical group locations.
• EPIC Workflow Troubleshooting
• Provides hands-on assistance with EPIC registration, scheduling, check-in, and point-of-service payment workflows; escalates system or process concerns as appropriate.
• Reporting & Analytics
• Runs and reviews EPIC and operational reports related to registration, scheduling activity, and POS collections to identify gaps, trends, and training needs
• Onsite Rounding & Engagement
• Rounds to offsite locations to observe workflows, reinforce standards, answer staff questions, and ensure resource alignment.
• Training & Onboarding
• Supports onboarding and ongoing education for front desk staff, serving as a preceptor and reinforcing established training standards.
• Process Improvement
• Partners with leadership to identify workflow challenges and support practical improvements that enhance accuracy, compliance, and patient experience.
• Administrative & Account Management
• Assists with platform administration, staff access management, form updates, fee schedule maintenance, and charge master support.
• Department Coordination
• Supports meeting preparation, minutes, action-item tracking, and participation in committees as assigned.

What you will need:

• Education: Associates Degree Required
• Experience: One (1) year of experience in IT or relevant user-support role OR five (5) years of relevant Physician Operations/Patient Access experience required. Experience supporting EPIC front desk or revenue cycle workflows. Prior experience in a medical group or ambulatory operations environment. Experience training or mentoring front desk staff

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.