Transfer/Triage Center Nurse

The Nurse Call Center Registered Nurse implements professional nursing practice centered on the patient/care giver as a whole person focusing on healing and wellness. Provides interventions for nurse triage, facilitates patient transfers from inside and outside the organization, bed placement and other telephonic nursing functions within the transfer center as needed.

Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining established policies and procedures, organizational objectives, process improvement, and safety standards.

Hours: 8pm-8:30am EST and every third weekend

Essential Duties:

• Provides telephonic nursing care by assessing patient/caller needs for nurse triage, tele-monitoring, service referrals, bed placement, and transfers.

• Coordinates issue resolution and care plan for patients' needs according to department and health system procedures.

• Implements appropriate care advice according to protocols/ guideline(s).

• Uses critical thinking to practice objective rather than subjective modes of reasoning and action.

• Ensures positive customer relations and interactions. Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues.

• Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations.

• Demonstrates appropriate documentation of all calls based on department guidelines.

• Handles sensitive or protected information/materials in a HIPAA compliant manner.

• Completes reporting and documentation to support nurse call center operations.

Qualifications

• Associate degree in nursing from an accredited nursing program is required.

• Bachelor's degree in nursing preferred.

• Minimum of five years nursing experience

• Current Kentucky or Indiana RN licensure. Some positions may be required to gain Illinois licensure.