IT Support Specialist

Location:

We are looking for you !

• A strong technical background, including desktop application knowledge and expertise in Wi-Fi, Networking, and TCP/IP configuration and troubleshooting.

• The ability to provide comprehensive technical support to end-users, which involves timely management of support tickets, and setting up and maintaining hardware and network peripherals.

• Exceptional soft skills, including customer focus, analytical and problem-solving abilities, excellent communication, and the capacity to manage multiple priorities in a team environment.

Recruiter: Neelam Patel / neelam.patel@airgas.com / (913.343.5762) CALL/TEXT

The IT Support Specialist is responsible for providing comprehensive technical support to end-users, including troubleshooting hardware, software, and internal/external network issues. Key duties involve managing support tickets, setting up and configuring various hardware and peripherals, and maintaining network devices like printers and scanners. This role requires a commitment to timely resolution of technical issues and ensuring end-user satisfaction.

• Set up and maintain network printers and scanners.

• Respond and resolve tickets in a timely manner.

• Troubleshoot internal and external network issues.

• Provide hardware and software support/troubleshooting.

• Test and image desktops and laptops.

• Maintain, analyze, and troubleshoot software and computer peripherals.

• Set up and configure all hardware.

• Ensure all tickets requiring follow-up work and/or calls are resolved.

• Provide technical support to end users.

• Test, image, and clean PCs, laptops, and other related hardware.

Required Qualifications

• Desktop Application Knowledge

• Wi-Fi, Networking, TCP/IP configuration and troubleshooting skills.

Preferred Qualifications

• Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.

• Ability to deal with difficult situations in a diplomatic and professional manner.

• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on customer situations.

• A positive approach and willingness to learn coupled with the ability to work in a team environment.

• Ability to promote collaboration, coordination, and teamwork across organizational boundaries.

• Ability to manage multiple priorities and juggle between divisional, local and corporate management and demands.

• Ability to work under pressure to meet deadlines, both independently and collectively.

• Exceptional organization, time management, customer service, project estimating and problem solving skills.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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