Intern | Operations Project Analyst

Intern | Operations Project Analyst

Epicor is seeking a motivated Operations Project Analyst Internto support process discovery and redesign efforts across key Quote-to-Cash (Q2C) processes and the Ops PMO tool selection and intake process design. This internship provides hands-on exposure to enterprise process improvement, systems analysis, and transformation work within a SaaS ERP environment.

The intern will work closely with experienced program and process leaders and gain practical experience in how large-scale operational improvements are designed and delivered.

• Process Improvement & Design Support

  • Contribute to process improvement or redesign activities using different approaches, which may include workshops, analysis, or structured reviews

  • Assist with documenting workflows, handoffs, roles, and decision points using a variety of formats (process maps, notes, summaries, or visual artifacts)

  • Help capture inputs, feedback, and outcomes from working sessions or discovery efforts

• Analysis, Gaps & Risk Awareness

  • Assist in identifying improvement opportunities, gaps, risks, or constraints across people, process, tools, and data

  • Support documentation of findings in clear, concise formats suitable for team review

• Roadmap, Planning & Change Support

  • Help develop high-level plans or sequencing for improvements or initiatives

  • Support change awareness activities such as documenting impacts, dependencies, or communication needs

• PMO Tool Evaluation & Enablement

  • Assist with evaluating tools used for project intake, prioritization, tracking, and reporting

  • Help document tool capabilities, strengths, limitations, and user experience considerations

  • Support analysis comparing tools against PMO needs and use cases

• Exposure to multiple approaches to process work and operational improvement

• Hands-on experience supporting a growing Ops PMO

• Mentorship from experienced PMO, operations, and transformation leaders

• Practical skill development in analysis, documentation, facilitation support, and tool evaluation

• Current undergraduate or graduate student in Business, Information Systems, Operations, Supply Chain, or a related field

• Interest in operations, process improvement, project/program management, or enterprise systems

• Strong analytical, organizational, and problem-solving skills

• Clear written and verbal communication skills

• Comfortable working with ambiguity and learning new frameworks, tools, and ways of working

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Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

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