New

Federal Customer Service Advocate/Project Coordinator

TEKsystems
$40.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Feb 12, 2026
Federal Customer Service Advocate/Project Coordinator 100% Remote Long-Term Contract Secret Clearance - Preferred or Must be Open to Obtaining Job Description This role will be in charge of post sales customer relations for a large Telecommunications Corporation. He/She is the single point of contact for all activity during the implementation phase to install. They effectively own the contract compliance and is ultimately responsible for the implementation, lifecycle management, and profitability of the customer contract. The Federal Program Manager is the advocate for the customer within the Federal Government sales channel. This individual will be required to interface with all aspects of the company that service the contract and the customer (i.e. Sales, Service Delivery, Service Assurance, Network Engineering, Solution Engineering, Finance, Billing, Legal, IT/IS etc.) Essential Duties Deliver on all program requirements including technical, cost, schedule, and quality performance that could involve cost overruns and deficiencies. Successfully service delivery across all program areas to ensure it follows a well-defined and detailed work scope, schedule, and budget Integrate various activities and task areas to ensure effective client support Manage resources across projects, and maintain/track contract deliverables, schedule, and budget. Recommends changes to improve processes and alleviate process inaccuracy and duplication. Ensure conformity to contractual obligations; establish and maintain technical and financial reports to show program progress Ensure appropriate management, customer and supplier involvement throughout the life of the program. Formulate and enforce work standards, subcontractor management and performance, and customer satisfaction and alignment of these with the objectives of a program. Within this role the Program Manager will serve as a Customer advocate and will ensure that customers are receiving proper customer service, on time delivery for their contractors and meeting customer deliverables, handling day 2 support when it comes to billing or outages. Minimal Job Requirements:* * Bachelor's Degree or Equivalent experience needed (MBA Preferred) * Secret Clearance is Preferred - or must be eligible and open to obtain a Secret Clearance * Previous experience in a Telecom ((MSO, CLEC, IXC, RBOC, Wireless etc.) environment focused on Federal Government Customer Programs and Project Coordinator * Experience working Cross functionally with other teams in a highly matrixed organizations * Excellent written and oral communication skills, including presentations to management. * Engineering Process and Design documentation experience * Experience writing and developing implementation plans in support of complicated Federal Government networks * Proficiency with Microsoft Project, Visio, PowerPoint, and Microsoft Word, Smartsheets * Consistent exercise of independent judgment and discretion in matters of significance. Job Type & LocationThis is a Contract position based out of Raleigh, NC. Pay and BenefitsThe pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.