New

Lead IT Support Engineer- (PowerShell Scripting)

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Andover
Feb 12, 2026
Lead IT Support Engineer Onsite in Andover, MA Monday-Friday, 9AM-5PM Ongoing ContracttoHire Overview We are seeking a Lead IT Support Engineer to support a global biotech organization focused on organtransport technology. This is a fully onsite, Monday-Friday role where you will both lead a team of four IT Support Engineers and serve as the senior handson technical resource. The Lead manages scheduling, escalations, ticket oversight, and ensures whiteglove service for a highly visible enduser population. This position requires a strong technical foundation across Mac, Windows, identity platforms, and endpoint management tools, combined with excellent customerfacing skills and the ability to maintain a highperforming support environment. Required Technical Skills (MustHaves) * Advanced PowerShell scripting, including using scripts to push updates and automate tasks * Strong Mac and Windows support experience (hardware, software, OS configuration, imaging) * Microsoft Active Directory (creating groups, assigning apps, managing permissions) * Microsoft 365 administration and troubleshooting * Azure and Microsoft Entra ID (Identity and Access Management) * Intune for device management and application deployment * OKTA administration and identity lifecycle tasks * JAMF for Mac management and policy enforcement * MDM platform experience and Apple Business Manager * 7+ years of enduser/desktop/helpdesk support * Incident management and ITSM/ticketing systems experience * Hardware repair, configuration, reimaging, and break/fix troubleshooting * Excellent customerfacing and whiteglove support capabilities * Prior experience leading or supervising helpdesk/desktop teams * Bachelor's degree required Responsibilities * Provide seniorlevel support for Mac and Windows devices, break/fix issues, and image builds * Take calls, emails, and walkups; ensure accurate and timely ticket updates and closures * Act as the primary escalation point for complex or highpriority issues * Manage team scheduling, workload distribution, and quality of service delivery * Troubleshoot OS issues, reinstall software/drivers, and support enterprise applications * Handle install/move/add/change requests and maintain a stable desktop environment * Manage identity and access tasks through AD, Entra ID, OKTA, and M365 * Uphold whiteglove standards and ensure a highquality enduser experience Nice to Have * ServiceNow or similar ITSM experience * Experience supporting global user groups Additional Info * Fully onsite in Andover, MA, Monday-Friday, 9AM-5PM * Parking covered if applicable * 1-2 interview rounds * Longterm program with strong potential for conversion Job Type & LocationThis is a Contract position based out of Andover, MA. Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Andover,MA. Application DeadlineThis position is anticipated to close on Feb 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.