OR1 Deployment Specialist

SUMMARY OF POSITION

TheOR1,Deployment Specialistsupports product performance by performing various support duties of audio-visual and network-based integrated systems within a medical operating room environment. Serves as a Subject Matter Expert in OR systems with high complexity and serves as a higher-level support. The candidate is also involved with new integration and video imaging installations. They ensure market-leading performance of deployed AV and IP systems.

RESPONSIBILITIES

• Acts as a specialist in resolvingcomplex technical issues and serves as a subject matter expert.

• Perform installation tasks suchas;Cable pulling, termination, and management, Rack assembly and AV equipment placement, Softwareconfigurationand system functional testing.

• Conduct on-site equipment inventory and manage packagingand return processes post-installation

• Performs equipment modifications on integration, and IT/network-based systems, including high complexity systems.

• Proficient knowledge of KARL STORZ OR1 Core Product portfolio, system operations, SW/HW configuration, system troubleshooting, and service-related tasks.

• Will be assigned to investigate customer-sensitive situations and be able to navigate through complex situations.

• Provides suggestions for improvement to systems. Reviewsinstallationwork instructions and service documents. Recommend changes to documentation when applicable. Operates independently.

• Attend and successfully complete all education programs to develop andexhibita high degree of knowledgeregardingKARL STORZ product lines, key sellingfeaturesand competitive advantages.

• Work with Account Executive and OR1 Sales Engineer in the promotion and sale of our OR Integration product portfolio.

• Act as a spokesperson for KARL STORZ, ensuring that our core valuesare beingalways upheld.

• Maintainaccuraterecords and documentation for each installation phase.

• Complete administrative tasks including timesheets, expense reports, and installation reports promptly.

• Adhere to hospital protocols and KARL STORZ standards of professional conduct.

KNOWLEDGE, SKILLS & ABILITIES:

• Proven customer relationship-building skills and the ability tomaintaina professional demeanor at all times whether dealing with customers at all levels of an organization or fellow co-workers.

• Ability to travel up to80% throughout Canada,USA, and Europeto customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers. Must meet hospitalcredentialingrequirements.

• Teamplayer possessingstrong interpersonal skills with a desire to collaborate, share knowledge tobenefitothers and solve problems positively in a highly competitive environment.

• Highly developed sense of integrity and commitment to customer satisfaction.

• Basic understanding of sales principles and customer service practices.

• Very proficient with video imaging technology and modalities as it pertains to the surgical environment.

• Highly self-motivated, reliable,hardworkingand driven.

• Ability to work in fast paced environment to achieve goals while under time constraints.

• Ability to adapt anddemonstrateflexibility in dealing with changing priorities and work situations.

• Ability to qualify for a corporate credit card.

• Ability toworka flexible schedule asneeded, including early mornings, evenings, weekends, and overtime.

• Ability to document service events and complete required service documentation.

QUALIFICATIONS

• Completion of a university undergraduate degree or equivalent, preferably in Engineering or Biomedical Technology.

• Bilingualism (French) an asset.

• Experience in AV/IP cabling, medical devices, or network-based systems

• 1-2 years of experience in Integrated ORorhospital settings

• Ability to read and interpret technical diagrams and wiring schematics.

• Familiarity with control systems, video scalers, amplifiers, and digital video recorders

• Proficiencyin Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Strong communication, troubleshooting, and customer service skills

• Ability to work independently and in a team environment

• 3+ years of customer service or direct sales experience.

• Valid driver's license and clean drivers abstract.

• Demonstrated ability to adhere to business processes.