Key Account Manager

Position Summary

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

At Exotic Metals Forming Division, our highly talented team blends a passion for manufacturing with relentless customer support, making us the partner of choice for complex aerospace solutions. Working at EMFD is about being part of a team, a culture, something that is bigger than each of us individually. We began as a small group of people passionately committed to a common goal. That is why we are so proud of everyone in our Exotic family who strives to be the best at what they do every day, working as a collaborative team in a culture of continuous improvement to stretch the bounds of creative thinking and provide quality products to our customers around the globe.

Key Accounts Manager

Exotic Metals Forming, a division of Parker Hannifin, is seeking a Key Account Manager for Boeing Programs at our headquarters in Kent, Washington. As a Key Account Manager, your primary responsibility is maintaining long-term, post-sales relationships with The Boeing Company and Boeing Tier 1s. You will collaborate with project management to ensure successful implementations, and focus on relationship management to ensure that the customers continue to receive on-going support.

Your primary responsibilities are to engage with the appropriate contacts to ensure that their changing business objectives are identified and are being shared internally. You play the role of the customer's advocate to ensure they are receiving appropriate support from all areas of the business.

To be successful in this role, you will need to be goal-driven, creative, detail-oriented and enthusiastic about providing exceptional service to meet our customers' business needs. The Key Account Manager will also be expected to take on a support role within the customer project team, assuming an active role supporting projects that will contribute towards the team's growth and objectives.

In this role, you will also lead a team of program managers and other marketing support positions to fully support our customers. This will include all aspects of people leadership, including performance management and people development.

Functions and Responsibilities

• Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc.
• Act as the liaison between the customer and other departments within Exotic such as Product Development, Customer Service, Contracts, Quality, and Engineering.
• Actively engage all contact levels with the customer to ensure their experience matches their expectations and that they are satisfied with Exotic's products and support level.
• Understand market and customer trends.
• Manage all performance measurements to optimize the customer's perceptions including customer scorecard review and resolving variances.
• Pursue customer supplier awards and coordinate internally.
• Perform above what is expected to provide exceptional support and service to customers.
• Maintain current functional and technical knowledge of Exotic's product lines.
• Assist with proposal creation and project management actives such as creating and updating schedules, correspondences, and tracking scope changes.
• Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, and Accounts Receivable to ensure full compliance.
• Support and participate in annual Customer Relationship Review process capturing customer feedback or action items and follow up for resolution.
• Limited travel required.

Qualifications

• B.S. or B.A. degree or equivalent or industry experience, preferred.
  • 10+ years minimum of customer-facing work experience with a proven ability to deliver results.
    • Demonstrated success leading a team of people. Direct leadership experience is strongly preferred.
    • Strong Aerospace industry and program knowledge.
    • A high aptitude and comfort level with technical environments.
    • Sound teaming skills.
    • Good understanding of the strategic sales process.
    • Articulate and professional with an enthusiastic attitude and focus on results.
    • Strong communication skills both in person and in writing.
    • Excellent presentation skills, comfortable in front of 5 - 50 people.
    • Proven track record of taking ownership and effectively managing long- and short-term projects, from start to finish.
    • Understands the culture of the company as it relates to Business Development, Program Management, Problem Solving, and Customer Support.
    • Strong organizational skills with an ability to manage competing client demands
    • Computer literate with competency in Microsoft Office programs and web maintenance systems.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $138150 to $241850 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission