Senior Operations Manager, Critical Environments

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Senior Operations Manager for Critical Facilities will serve as the single point of contact responsible for managing mission-critical facility operations and campus facility operations. This role will work directly with Director of Critical Environments, Operations Manager Critical Environments, Chief Engineer Critical Environments, Sr. Facility Manager and the Corporate Real Estate team to ensure delivery of exceptional facility management services in a 100%-uptime environment. The Senior Operations Manager will coordinate tenant requirements and oversee service delivery to maintain optimal facility performance and client satisfaction.

Key Responsibilities

Senior Critical Facility Operations Management

• Oversee daily operations of critical facility infrastructure and campus buildings including power systems, ATS, UPS PDUs, cooling systems, HVAC, fire/life safety systems, generators, plumbing, BMS systems and water treatment.

• Maintain preventative maintenance programs, review and update critical assets and base building assets to maintain accuracy to ensure continuous uptime of critical facility components.

• Review, analyze, and optimize critical systems performance with the Operations Manager & Chief Engineer and holding weekly team meetings.

• Maintain emergency response protocols for critical facility incidents and base building incidents.

• Oversee and maintain the JLL JCAP compliance program review all information and keeping current electronic and paper logbook binders.

• Oversee all mandatory JLL HSSEQ training and record keeping for the team.

• Maintain the CE, Critical Environments, SharePoint working folders, updating the reviewing all information monthly.

• Oversee and manage the critical facilities qualification program for all engineers.

• Maintain the reference library and digital working folders.

• Ensure regulatory compliance with applicable codes and standards for critical facilities.

• Create and review MOPs and MCS documents and enter into the BNSF Service Now CAB approval program and present on the BNSF CAB leadership calls on Tuesday and Thursday.

Leadership & Relationship Management

• Manage technical staff assuring their success in the JLL culture.

• Complete all mid-year annual employee reviews.

• Complete and maintain a succession plan for the critical environments team.

• Review and update the team success plan as needed.

• Support the Director of Critical Facilities in implementing short and long-term critical infrastructure projects.

• Develop and maintain strong relationships with clients, vendors, and internal stakeholders

Program Development & Financial Management

• Develop and implement innovative programs and procedures that reduce operating costs and increase productivity.

• Work with Director of Critical Facilities, Operations Manager and the Sr. Facility Manager to develop and manage the operation budget and capital budgets.

• Assist Sr. Facility Manager with monthly variance reporting on operating budgets.

• Prepare and deliver appropriate monthly/quarterly/annual reporting for client as requested.

• Assist with developing and implementing annual capital planning and the long-range capital planning for all critical and general office building equipment.

Qualifications

• Minimum of 7 to 10 years of experience in critical facilities operations and management.

• Experience in matrix management organizations desirable.

• Background in data center, healthcare, or other mission-critical facility management preferred.

• Bachelor's degree or equivalent work experience with management/technical emphasis.

• Technical certifications in critical facilities management (e.g., Certified Critical Facilities Manager, EPA certification, electrical license) preferred.

• Must have a strong knowledge and understanding of one-line drawings and the ability to interpret blueprints and CAD drawings.

• Preferred knowledge of AutoCAD.

• Must have knowledge in life cycle analysis of critical and non-critical assets.

• Strong knowledge of critical facility systems (electrical, mechanical, HVAC, plumbing, BMS, fire life safety systems, suppression gas systems, water detection systems, VESDA systems)

• Understanding of reliability, redundancy, and uptime requirements for mission-critical environments for the client.

• Strong organizational and management capabilities must be able to multitask.

• Excellent interpersonal and supervisory skills

• Superior verbal and written communication skills

• Have a proven track record in maintain and managing the operation and capital budgets.

• Proficient in MS Office, MS SharePoint, Excel, Smart Sheet and facility management CMMS software.

#DCR

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.