New

Contact Center Advocate II - Radiology - Days

Henry Ford Health System
United States, Michigan, Detroit
Jan 31, 2026
Contact Center Advocate II Location: Detroit Campus 2799 W. Grand Blvd Detroit MI 48202 Department: Radiology - Scheduling Schedule: Full Time About the Role We are seeking a highly motivated and customer-focused Contact Center Advocate II to join our busy call center team. Under minimal supervision, this role provides multi-channel support across all Henry Ford Health services, interacting with physicians, administrators, patients, and other stakeholders. You will serve as a welcoming front door for all callers, delivering efficient and compassionate service while managing complex inquiries across multiple locations and practice groups. Key Responsibilities Perform all duties of a Contact Center Advocate II, with expanded scope across multiple service lines and locations. Handle inbound and outbound contacts via phone, email, chat, and other channels. Provide accurate information and support for scheduling, referrals, and general inquiries. Build loyalty by anticipating caller needs and delivering exceptional service. Communicate professionally with patients, families, providers, and internal teams. Document interactions and follow up as needed to ensure resolution. Uphold the Standards of Service Excellence in every interaction. Qualifications High school diploma or equivalent required; associate degree or higher preferred. Previous experience in a healthcare call center or customer service environment strongly preferred. Excellent verbal and written communication skills. Ability to multitask in a fast-paced environment. Strong problem-solving and organizational skills. Proficiency with computer systems and multi-channel communication tools. Why Join Us? Be part of a mission-driven organization focused on patient-centered care. Gain experience across a wide range of healthcare services. Flexible contingent schedule with opportunities for growth. EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task. Additional Information Organization: Henry Ford Hospital - Detroit Main Campus Department: Radiology - Scheduling Shift: Day Job Union Code: Not Applicable