Repair and Warranty Specialist (Contract)

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Job Description:

Satair is looking for a Repair and Warranty Specialist (Contract) to join our team based in Miami, FL.

*This position is a temporary (contract) position with a six month time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

**This is a first shift position with a schedule of Monday - Friday from 6:00 AM to 2:30 PM.

Position Summary: Administer Repair/Exchange Orders, Warranty claims and handle activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost to satisfy customers

Primary Responsibilities:
1. Customer Order management : 50%

* Handle, log and follow up on customers' Repair Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations
* Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims
* Issue Repair/Exchange Orders to approved suppliers
* Handle follow-up and improvement of Satair's objectives for Repair Orders & Warranty claims and prepare performance reports on a monthly basis which reflect:
* Manage Customer Battery repair order and invoicing
* Initiate and follow up on actions ensuring improvement plans are met

2. Repair shop/Supplier relations: 45%

* Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
* Working closely with vendor/OEM to manage customer return and Warranty claims
* Initiate and follow up on action tracker to ensure improvement plans are met
* Ensure changes in supplier performance are communicated to all stakeholders
* Monitor and report on political and other conditions in the market place of importance to Satair's competitiveness, including competitors' behavior and activities

Additional Responsibilities: 5%

Other duties as assigned:

* Perform other duties as assigned to support the overall objectives of the repair operations.

Qualified Experience and Training:
Education:
Required
* Associate Degree in Supply Chain. Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience.

Experience:
Required

* Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context.
* Professional and practical insight and experience with purchasing and logistics
* Working knowledge of SAP

Preferred

* Technical Proficiency: Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP)

Licensure/Certifications:
Required
*
Preferred
*
Travel Required:
* <5% Domestic
Citizenship:
* Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Clearance:
* NONE
Qualified Skills:
Knowledge, Skills, Demonstrated Capabilities:
* Comply with Satair's mission, values and Company Management System
* Comply with Satair's guidelines on Ethics & Compliance
* Understanding, sharing and living of Satair's values and rules
* Respect Satair's processes and procedures agreed per function
* Keep the direct report informed of the status of agreed tasks and of any critical problem areas

Participate in optimizing Satair's business procedures by applying existing Satair's IT systems
* Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
* Be well informed about and familiar with the latest developments in Satair's business
* Have an inter-cultural understanding
* Participate in occupational safety and health efforts
* Contribute towards a positive and inspiring working environment
* Structured personal drive and service minded
* Good numeracy skills
* PC literacy, including word processing, spreadsheets and database use
* Good business acumen
Communication Skills:
* Strong communication skills, both written and verbal, in English are required. Fluency in an additional language is highly desirable.
* Negotiation skills
Complexity of the Role:
* Relations across functions and with all stakeholders
* Ability to work in an international context
* Extrovert and good communicator
* Ability to track progress and follow-up where necessary
* Ability to work under pressure & multi-task
Level of Decision Making: (Provide level of decision making (strategic, tactical, operational) and impact of decisions.)
* Operational decisions to manage end to end customer orders
Organizational information: (Provide an overview of the organizational unit structure, including manager of position, direct reports to the position, and dotted line (indirect reports) to the position. Attach an organizational chart.)
* This position Reports directly to: Head of Tooling and Repair Services Americas
Direct Reports:
Is this a people manager? ( No)
# of Exempt Reports: 0
# of Non-exempt Reports:0
Job Dimensions:

* Customer order and tool & prop parts stock/inventory management
Nature of Contacts: (Identify the communications in performing the responsibilities of this position: internal, external, cursory, involved, influencing, negotiating and frequency. Also, include the primary internal audience.)
* Maintain customer and supplier relationships as well as internal stakeholders including service management, planning, warehouse and quality

Physical Requirements:
* Onsite or remote: Onsite 100% Position is physically located in the warehouse.
* Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
* Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
* Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
* Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
* Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently
* Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequently
* Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. As needed
* Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
* Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. As needed
* Standing: able to stand for discussions in offices or on the production floor. Daily
* Travel: able to travel independently and at short notice. Several times a quarter
* Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily
* Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site. Frequently
* Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Frequently

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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