IT Systems Engineer 1

As an IT Systems Engineer I at Dallas College, you will be a key player in implementing, maintaining, and supporting our IT infrastructure. You'll ensure our enterprise technology systems-including administrative, educational, and audio-visual technologies-are reliable, secure, and efficient. You will be responsible for ensuring our systems effectively meet the college's business and educational objectives.

• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues effectively.

• Self-motivated and able to manage and prioritize tasks in a dynamic, fast-paced environment.

• Familiarity with project management methodologies.

• Ability to occasionally lift and move equipment weighing up to 50 pounds.

• Comfortable working in environments with audio-visual equipment and varying light conditions.

• Bachelor's degree OR 5 years equivalent of experience in a related field. An equivalent combination of education and experience is acceptable.

• CompTIA A+ or CAPM certifications are preferred.

• Official transcripts will be required.

• Ability to maintain the security or integrity of the critical infrastructure of Dallas College.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

• Install, configure, and deploy hardware and software, including storage systems, networking devices, operating systems, and end-user devices.

• Perform regular maintenance tasks to ensure the reliability, security, and performance of all IT systems.

• Create and maintain comprehensive documentation for system configurations, procedures, and user guides.

• Keep accurate records of system changes and maintenance activities.

• Troubleshoot and resolve hardware, software, and network issues with minimal oversight.

• Provide technical guidance and support to other IT staff and end-users.

• Monitor system performance and capacity, making recommendations for improvements as needed.

• Maintain and implement security measures to protect IT systems from cyber threats and unauthorized access.

• Ensure compliance with all security policies and regulations.

• Collaborate with various teams across the organization to understand requirements, configure, and test new IT solutions.

• Research and evaluate innovative technologies to improve IT infrastructure and operations.

• Evaluate hardware and software products to determine their suitability for the organization's needs.

• Completes required Dallas College Professional Development training hours per academic year.

• Perform duties as assigned, maintaining all standards in accordance with Dallas College policies and procedures.

Additional Required Duties:

• Dallas College professional development hours per academic year

  • All employees are required to complete a minimum of 19 hours

  • People leaders are required an additional 16 hours of leadership development.

• Perform other duties not listed as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

This position is a on campus role, 5 days a week in office.

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