Nursing Support Technician

Position Title:

Compensation:

Department:

Start Date:

About this opportunity:

Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring:

Duties and Responsibilities:

1. Troubleshoot and resolve technical issues for School of Nursing faculty, staff, administrators, students, and associated university technical support, and clinical and interprofessional partners via phone, e-mail, in-person, videoconference, and via remote assistance.

2. Serve as technical support for learning management technologies and other applications used to support teaching and learning, including simulation products and equipment, network applications, telehealth, and clinical encounter and scheduling software; includes providing training and support for these applications to faculty, staff, students, administrators, and clinical partners.

3. Support the use and course integration of the high and low fidelity patient simulators and virtual environments/simulations. This includes telemedicine equipment and maintenance, use, and ability to troubleshoot both the simulators and the equipment that controls them.

4. Support the use of video recording solutions; includes recording simulations, presentations, volunteer patients, and other media elements for students, faculty, staff, administrators and clinical partners.

5. Obtain American Heart Association Basic Life Support certification and ensure continued maintenance of credential.

6. Install, support, maintain, configure, and secure hardware for faculty, staff, administrators, and student employees andNSITCcomputers.

7. Maintain, support, backup, and update the department's software; includes coordinating School systems with University systems, such as the print management system.

8. Assist with the maintenance of the School of Nursing's website, multimedia content, and related online materials.

9. Maintain current knowledge of emerging hardware, software, and communication technologies.

10. Support and distributeSITCevaluations, surveys, and reports needed for School of Nursing reporting functions to the appropriate parties.

11. Maintain regular and predictable attendance.

12. Perform other related duties as assigned.

Minimum Qualifications:

• A bachelor's degree, an equivalent combination of education and additional years of experience, or four years of additional related experience will be accepted in lieu of a bachelor's degree.

• At least three months of experience working with Mac and Windows based computers, networks, system installation and configuration, servers, multimedia applications and troubleshooting; knowledge of various computer platforms and computer software.

Preferred Qualifications:

• Bachelor's degree in information technology or related field.

• Additional years of experience working with Mac and Windows based computers and networks.

• Experience working in a Learning Management System (LMS)

• Experience working in Canvas Learning Management System

• Experience with FileWave MDM or equivalent

How to apply:

Applications MUST include
1) Cover Letter
2) Resume

Do not utilize the Autofill resume feature.

Applications MAY include
1) Transcripts
2) Multimedia Files/Links
3) Portfolio/Portfolio Link

Applications must be received by February 9, 2026, at 12:01 A.M.

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet.