Powersport & Consumer Collections Specialist

Position Overview

This role shares dual responsibility of supporting collection efforts for National Specialty Lending (NSL) and Consumer collections. NSL collections focuses upon early-stage colleges (days 11-34 past due). Consumer Collections include collections for Collector Car and other consumer loans and is responsible for securing payments from consumers for delinquent accounts 10 days and greater past due.

Essential Job Functions

• Contact and notify customers of delinquent accounts. Common methods are by phone, text, email, first class mail and in some cases, priority express mail delivery to collect payment on delinquent consumer loans.
• Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
• Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies, etc.).
• Research and analyze overdue accounts prior to initiating skip tracing efforts.
• Answer incoming calls. Answer customer questions, take payments and service current accounts.
• Perform office duties such as filing correspondence, answering emails and creating internal reports.
• Ensure operational integrity through compliance with all policies, procedures and regulations.
• Work with management, and legal counsel where necessary, on collector car and other consumer loans related to repossessions, disposition of assets primarily for accounts over 30 days past due. There could be other case-by-case scenarios such as working deceased accounts, bankruptcy or probate cases.

Minimum Requirements

• High school diploma (or equivalent) and one year of related experience (customer service, collections, or related); or equivalent combination of education and experience.
• Must work a flexible schedule inclusive of weekends and overtime to meet business needs.

Competencies

• Excellent oral/written communication, negotiation and active listening skills.
• Strong attention to detail and accuracy while maintaining work in a fast-paced environment
• Knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
• Demonstrates adherence to privacy and confidentiality guidelines.
• Maintains calm and professional demeanor in stressful situations.
• Proficient in Microsoft Word, Excel and Outlook. General working knowledge of internet-based applications, or Jack Henry SilverLake

Preferred, but not required

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  • More than two years of collections experience with a focus in auto or powersport collections.
  • Bi-lingual English and Spanish preferred.
  • Previous experience utilizing Jack Henry SilverLake preferred.
  
  
  
  

Base pay: $19.46 - $23.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable pay: Eligible to participate in the Collections Incentive Plan. Payment varies based upon collection activities.

Benefits: How We Support You - Old Second