Director, Solutions Engineering

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

The Director of Solutions Engineering is a player-coach who leads a high-performing team of Solution Engineers supporting Crisis24's software and services. This team serves as subject matter experts, delivering compelling product demonstrations, guiding customer evaluations, and clearly articulating business value.

This role ensures the team is fully enabled across all Crisis24 offerings and consistently executes strong technical and value-based engagements in support of sales and account growth.

The Director partners closely with Sales, Account Management, Product, Customer Success, and Marketing to strengthen product positioning, improve messaging, and drive revenue and retention.

The ideal candidate brings deep technical expertise, strong presentation and communication skills, and proven leadership in technical sales, with a background in software sales, sales engineering, and team management.

Key Responsibilities:

• Manage, develop, and mentor a fast-paced team of Solutions Engineers, who respond to client requests from both the new business and customer support organizations

• Oversee successful onboarding of Solutions Engineers

• Ensure successful development / education of Solutions Engineers in your group

• Assist recruiting efforts to find and hire top talent worldwide.

• Coach new hires during onboarding to ensure proper ramping of skills and capabilities.

• Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product, Marketing) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

• Conduct regular 1:1's with team members to provide constructive feedback and skills development.

Qualifications:

• 5+ years of relevant experience working as a solution engineer or in a technical sales role for a SaaS product

• The ability to work directly with customers to understand their needs, then work cross-functionally with multiple internal stakeholders to provide a solution including product, engineering, sales, marketing, and/or account management

• Exceptional interpersonal and polished presentation skills and the ability to speak intelligently with C-level executives.

• Experience and skill leading and motivating a technical sales team.

• Proven project management skills including experience with document management and project tracking.

• The ability to work well under pressure and take a proactive approach in handling issues, providing solutions and/or acting as a change manager.

• Good organizational skills, attention to detail and openness to new ideas and procedures.

• Expert application software skills

Preferred Skills:

• Experience in Mass Notification, Travel Risk management and Risk Intelligence Industries, or equivalent

• Experience with IT alerting and DR, with a strong understanding of IT alerting use cases, requirements, and solutions

• Experience supporting sales and/or account management teams in driving product and solution sales with customers

• Understanding of business, travel risk management and risk management use cases and solutions

• Understanding of message delivery over voice, SMS, email and other similar notification methods.

Travel

• Ability and willingness to travel up to 25%

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.