Help Desk Support Engineers

NV5 Geospatial is actively recruiting Help Desk Support Engineers. Strong capabilities providing technical support for JIRA, GitLab, and other IT management tools to ensure users receive prompt issue resolution and training are required. The Help Desk Engineers will be based remotely supporting US Southern Command. US citizenship, along with the ability to successfully pass a basic background check for access to US military bases, is required for employment. While no clearance is required, a Secret or higher clearance is preferred.

Work Setting:

This role offers flexibility in location, with the option to work from any NV5 Regional Office or remotely from home.
• Potential travel up to 5-15% of the time

NV5 is a global technology solutions and consulting services company with a workforce of over 4,500 professionals in more than 100 offices worldwide. NV5's continued growth has been spurred through strategic investments in firms with unique capabilities to help current and future customers solve the world's toughest problems. The NV5 family brings together talent across a wide range of markets and fields, including Professional Engineers, Professional Land Surveyors, Architects, Photogrammetrists, GIS Professionals, Software Developers, IT, Project Management Professionals, and more.

At NV5 Geospatial, we are a collaboration of intelligent, innovative thinkers who care for each other, our communities, and the environment. We value both heart and head, the diversity of our people, and their experiences because that is how we continue to grow as leaders in our industry and expand our individual and collective potential.

• Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
• Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.

Minimum Requriements:

• Associates's degree in Information Technology, Computer Science, or three (3) years of equivalent experience in IT support.
• Demonstrated experience resolving user access issues, troubleshooting software functionality, managing user access, supporting cloud-based IT applications, and providing technical training.
• Demonstrated experience with IT help desk ticketing systems, remote desktop support, and incident response.
• Strong customer service and documentation skills.
• Ability to manage and prioritize complex project tasks.

Preferred:

• CompTIA A+, ITIL Foundation Certification, or Microsoft Certified Modern Desktop Administrator Associate.
• Portuguese or Spanish language skills.
• Experience with government IT programs and environments.

Clearance Requirement:

• None required; Secret or higher preferred

Please be aware that some of our positions may require the ability to obtain security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

Employment is contingent upon successful completion of a background check and drug screening.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, FTO, 401(k) and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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