Special Event Manager Operations

Position Summary

The Special Events Operations Manager is responsible for leading and coordinating all daytoday special event operations at the Indianapolis Motor Speedway (IMS) and throughout the Indianapolis metropolitan area. This role ensures exceptional service delivery, operational effectiveness, regulatory compliance, and alignment with GMR's mission, values, and business objectives. The Manager plays a key leadership role in employee development, operational quality, partner relations, and financial stewardship.

Key Responsibilities

Leadership & Employee Development

• Lead recruitment, retention, development, and recognition efforts for assigned staff.
• Provide clear guidance, coaching, and performance management to ensure operational and behavioral expectations are met.
• Support teamwork, collaboration, and continuous improvement across the operation.
• Serve as a resource for employees to resolve concerns and improve effectiveness.
• Model high professional standards aligned with AMR's Vision and Guiding Principles.

Operations Management

• Direct daily operational activities, including scheduling and staffing for all special events.
• Coordinate travel and lodging logistics for outoftown personnel.
• Maintain accurate payroll reporting and ensure timely submission.
• Manage purchasing cards, gas cards, and other operational resources in accordance with policy.
• Oversee inventory, fleet, uniforms, and equipment to ensure availability, safety, and costeffective use.
• Ensure full compliance with AMR policies, OSHA, EEO, and all applicable regulations.

Quality, Safety & Continuous Improvement

• Develop and maintain operational processes that promote safety, quality, and efficiency.
• Evaluate performance data and implement process improvements as needed.
• Ensure effective risk management through proactive training and adherence to safety standards.
• Collaborate with the Clinical Education Specialist (CES) on quality improvement initiatives.

Customer, Partner & Community Engagement

• Build and maintain positive relationships with venues, agencies, IMS partners, and medical community stakeholders.
• Communicate operational updates and event logistics clearly and consistently to all team members.
• Provide VIP and attrack guest support as needed.
• Represent AMR in community activities and outreach to strengthen regional presence.
• Support contract discussions and resolve customer or partner issues as required.

Financial & Business Management

• Support budget development and ongoing financial management for assigned operations.
• Review and interpret financial and operational reports, identifying opportunities for cost control and efficiency.
• Assist in business development and marketing initiatives to support revenue growth.

Emergency, Incident & Motorsports Safety Team Support

• Participate in disaster preparedness and assume operational leadership during emergency events when necessary.
• Maintain awareness of industry trends, standards, and emerging best practices.
• Support the National Motorsports Safety Team, including participation in training, planning, and associated travel.
• Collaborate with public and private emergency service partners to ensure coordinated response efforts.

Qualifications & Experience

• Minimum of 3 years of EMS operational leadership experience
• Minimum of 3 years of EMS experience
• Minimum of 2 years of event medical and/or motorsports strongly preferred
• High School Diploma required; Associate's or Bachelor's degree in Business, Healthcare, or related field preferred
• Strong oral, written, and interpersonal communication skills
• Demonstrated internal and external customer service skills
• Current State EMT or Paramedic License (required)
• Valid driver's license
• CPR and ACLS certification (AHA)

Working Conditions

This role may involve:

• Driving emergency vehicles for extended periods and in varying conditions
• Working irregular hours, including nights, weekends, and holidays
• Exposure to inclement weather, loud environments, and operational hazards
• Use of medical equipment and potential exposure to bloodborne pathogens (with required protective equipment provided)